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Matt_R1
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Smarts Trap Processing Question

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We are using one of the Notification user defined fields to show the ticket created from an associated escalation script. When an alert is sent to the Notification console the script runs it creates a ticket and populates the UserDefined 7 field. The problem I am having is if there is another trap matching the same event then the trap over-writes this UserDefined 7 field.

Is there a way to configure the SNMP trap adaptor to not update this UserDefined 7 field either in the trap_mgr.conf or using an ASL script?

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StanislavL
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Re: Smarts Trap Processing Question

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Hi Matt,

You can try the following find the file ics/dxa-oi.conf within SAM installation and comment out the UserDefined7:

notification

#attr    UserDefined7

Let us know if you any other issues.

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StanislavL
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Re: Smarts Trap Processing Question

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Hi Matt,

You can try the following find the file ics/dxa-oi.conf within SAM installation and comment out the UserDefined7:

notification

#attr    UserDefined7

Let us know if you any other issues.

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Matt_R1
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Re: Smarts Trap Processing Question

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Thanks a LOT StanislavL.

Worked perfectly!

Matt

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