This discussion takes place Feb. 27th - Mar. 12th. Once the event is live be sure to login in order to ensure replies are enabled.
Welcome to the Dell EMC Support Community Ask the Expert conversation!
During this event we would like to discuss the ‘Content” that makes up the SolVe Desktop Generators (for any Product), and discuss any questions you might have. This discussion is open to anyone that uses the SolVe Desktop and we encourage you to ask questions! To start your thought process, some things to think about:
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Meet Your Experts:
Sr. Manager GS Knowledge Management
Brian has been working for EMC since 2000, prior to this he has spent 14 years at IBM. His primary focus has been on customer support, project management while providing knowledge to customers emphasizing successful engagements.
Sr. Program Manager
Kirsty has been with EMC for 16+ years and during her tenure she's held multiple positions. Her career has been focused around supporting customers. She's worked in Licensing, software, Return Materials and now the SolVe Team. Kirsty enjoys Customer Service and love being in this industry!
Principal Technical Program Manager
Bruce has been with EMC for 18 years. First 7 years was spent as a Customer Engineer installing, upgrading and fixing customer environments. For the past 11 years Bruce's primary focus has been on supporting applications that focus on successful implementations at customer sites whether EMC delivered or customer implemented.
Technical Program Manager
Carrie started EMC back in 1999 after leaving The Paul Revere Insurance Group of 11 years where I advanced in Payroll & Field Financial Services. Here at EMC for 16+ years she has occupied many positions within the Customer Service/Global Services organizations relating to the Change Control process, now SolVe Engine, however always focused on Customer Service, Support and the Sharing of Knowledge.
David is a high tech veteran, a warrior of the industry since before PCs were born. He's been a System Admin, Tech Support person, coder (bug fixer), and Technical Writer.
Mark is currently responsible for SolVe Desktop application design and development, a platform supporting customers, partners and employees with targeted product knowledge delivered on demand. Other roles over the last 15 years at EMC include remote solution support (open systems) and knowledge centered support.
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Welcome to this Dell EMC Community Network Ask the Expert conversation. Our discussion is now open for interaction! When formulating your question please consider the following:
We’re delighted to know you’ve decided to join our debate and hope you receive the answers you’re eager to find.
Hi folks, here a questions to kick off the discussion. What type of procedures are available in the SolVe Desktop?
Thanks for your response!
I would like to see some enhancements to product documentation on areas where our products overlap.
For example, the Data Domain and the DLm. Right now there are service guides available in PDF format under the DLm generator that talk about servicing the VTEs that interface with the Data Domain. But, I think it could use some additional details in areas where what you really need to do is shut down the attached Data Domain to service it, not replace a VTE component on the DLm.
Having an optional subsection as part of FRU procedures for DD (generated by Solve) about how to safely detach/offline DLm units in the configuration would be a huge improvement for all DD procedures that require a head unit shutdown (IO modules, DIMM replacements etc.)
Thank you for the Feedback and Enhancement Request ! We appreciate it!
We have engaged the Product teams for both Data Domain and DLm and are waiting responses from them in regards to the effort. We apologize for the delay. We will update you as as quickly as we can..
A quick update to this enhancement request. A discussion will be taking place Wednesday 3/8 to determine the best way to accommodate this request. We will update you after that discussion.
That's great news, I look forward to hearing about any planned improvements in that regard (as do some of my peers!)
My apologies for the length of time its taken for this response. Our teams are working on gathering the requirements needed, and starting the process to get these added!