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Acceso a MD3000 perdido

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Buenas tardes,

Tras llevar a cabo el reemplazo de una controladora en fallo de nuestro almacenamiento MD3000, hemos perdido por completo el acceso a la gestión y el volúmen a través del software Dell Modular Disk Storage manager.

Cuando arranca el array, llegamos a hacer ping a la interfaz de gestión de una de las controladoras durante un tiempo, hasta que llega a este punto en el arranque (log de consola):

Exception: Data Abort

cpsr:  60000013   pc:  0x

Antes de esto se ve que está intentando reiniciar el software en la controladora constantemente:

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:14:22 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:14:23 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:14:50 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:14:50 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:14:51 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:14:51 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:14:52 (GMT) (tRAID): WARN:  QLStartAdapter: ControllerErrorCount exc

eeds threshold.

09/20/17-10:14:52 (GMT) (tRAID): ERROR: QLInitializeDevice: QLStartAdapter faile

d

09/20/17-10:14:52 (GMT) (tRAID): ERROR: QLAddDevice: controller/device/chip init

ialization failed.

09/20/17-10:14:52 (GMT) (tRAID): ERROR: qlgEnableHostInterface: QLInitializeDevi

ce failed.

Adjunto todo el log de arranque:

ÿ

-=<###>=-

Attaching interface lo0... done

Adding 9767 symbols for standalone.

Error

09/20/17-10:11:21 (GMT) (tRootTask): NOTE:  I2C transaction returned 0x0423fe00

Reset, Power-Up Diagnostics - Loop 1 of 1

3600 Processor DRAM

    01 Data lines                                                  Passed

    02 Address lines                                               Passed

3300 NVSRAM

    01 Data lines                                                  Passed

5900 Ethernet 91c111 #1

    01 Register read                                               Passed

    02 Register test                                               Passed

3A00 NAND Flash

    06 Bad Blocks Test                                             Passed

2310 Application Accelerator Unit

    01 AAU Register Test                                           Passed

6D00 LSI SAS 1068 IOC--Base Board

    01 IOC Register Read Test                                      Passed

    02 IOC Register Address Lines Test                             Passed

    03 IOC Register Data Lines Test                                Passed

6F01 QLOGIC EP4032 CHIP 0

    01 Register Read Test                                          Passed

    02 Register Address Lines Test                                 Passed

    03 Register Data Lines Test                                    Passed

3900 Real-Time Clock

    01 RT Clock Tick                                               Passed

Diagnostic Manager exited normally.

Current date: 09/20/17  time: 02:10:07

Send <BREAK> for Service Interface or baud rate change

09/20/17-10:11:40 (GMT) (tRAID): NOTE:  Set Powerup State

09/20/17-10:11:40 (GMT) (tRAID): NOTE:  SOD Sequence is Normal, 0

09/20/17-10:11:40 (GMT) (tRAID): NOTE:  SOD: removed SAS host from index 0

09/20/17-10:11:40 (GMT) (tRAID): NOTE:  In iscsiIOQLIscsiInitDq.  iscsiIoFstrBas

e = 0x0

09/20/17-10:11:40 (GMT) (tRAID): NOTE:  Turning on tray summary fault LED

09/20/17-10:11:42 (GMT) (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.

09/20/17-10:11:42 (GMT) (tRAID): NOTE:  lost persistent dq data because buffer w

as modified or size changed.

esmc0: LinkUp event

09/20/17-10:11:43 (GMT) (tNetCfgInit): NOTE:  Network Ready

09/20/17-10:11:46 (GMT) (tRAID): NOTE:  Initiating Drive channel: ioc:0 bringup

09/20/17-10:11:48 (GMT) (tRAID): NOTE:  IOC Firmware Version: 00-24-63-00

09/20/17-10:11:56 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:0 prevNumAc

tivePhys:2 numActivePhys:2

09/20/17-10:11:56 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:1 prevNumAc

tivePhys:2 numActivePhys:2

09/20/17-10:12:06 (GMT) (tRAID): NOTE:  IonMgr: Drive Interface Enabled

09/20/17-10:12:06 (GMT) (tRAID): NOTE:  SOD: Instantiation Phase Complete

09/20/17-10:12:06 (GMT) (tRAID): WARN:  No attempt made to open Inter-Controller

Communication Channels

09/20/17-10:12:06 (GMT) (tRAID): NOTE:  Failing The Alternate Controller

09/20/17-10:12:06 (GMT) (tRAID): WARN:  Alt Ctl Reboot:

                               Reboot CompID: 0x401

                               Reboot reason: 0x6

                               Reboot reason extra: 0x0

09/20/17-10:12:06 (GMT) (tRAID): NOTE:  holding alt ctl in reset

09/20/17-10:12:06 (GMT) (tRAID): NOTE:  LockMgr Role is Master

09/20/17-10:12:06 (GMT) (tRAID): WARN:  FBM:validateSubModel: Exception - Alt co

ntroller not ready

09/20/17-10:12:06 (GMT) (tSasDiscCom): NOTE:  SAS Discovery complete task spawne

d

09/20/17-10:12:07 (GMT) (tRAID): NOTE:  spmEarlyData: No data available

09/20/17-10:12:07 (GMT) (sasCheckExpanderSet): NOTE:  Expander Firmware Version:

0116-e05c

09/20/17-10:12:07 (GMT) (sasCheckExpanderSet): NOTE:  Expander SAS address: Hi =

x5a4badb4 Low = x4e0f0f10

09/20/17-10:12:12 (GMT) (tSasDiscCom): WARN:  SAS: Initial Discovery Complete Ti

me: 30 seconds

09/20/17-10:12:12 (GMT) (tRAID): NOTE:  WWN baseName 0004a4ba-db4e0c98 (valid==>

SigMatch)

09/20/17-10:12:12 (GMT) (tRAID): NOTE:  IonMgr: Host Interface Enabled

09/20/17-10:12:12 (GMT) (tRAID): NOTE:  SOD: Pre-Initialization Phase Complete

09/20/17-10:12:13 (GMT) (tRAID): WARN:  BID: initialize(): Power latched!

09/20/17-10:12:23 (GMT) (tRAID): NOTE:  ACS: Icon ping to alternate failed: -2,

resp: 0

09/20/17-10:12:23 (GMT) (tRAID): NOTE:  ACS: autoCodeSync(): Process start. Comm

Mode: 0, Status: 0

09/20/17-10:12:23 (GMT) (tRAID): WARN:  ACS: autoCodeSync(): Skipped since alt n

ot communicating.

09/20/17-10:12:23 (GMT) (tRAID): NOTE:  SOD: Code Synchronization Initialization

Phase Complete

09/20/17-10:12:23 (GMT) (tRAID): NOTE:  Caught IconSendInfeasibleException Error

in iop::requestAltIopDelay

09/20/17-10:12:24 (GMT) (tRAID): NOTE:  CheckInMonitor: Check-in failed (IconSen

dInfeasibleException Error)

09/20/17-10:12:24 (GMT) (NvpsPersistentSyncM): NOTE:  NVSRAM Persistent Storage

updated successfully

09/20/17-10:12:24 (GMT) (tRAID): NOTE:  USM Mgr initialization complete with 0 r

ecords.

09/20/17-10:12:24 (GMT) (tRAID): WARN:  Received IconSendInfeasibleException Err

or adding small edr records from alt controller

09/20/17-10:12:25 (GMT) (tRAID): WARN:  spm: unable to exchange features, assumi

ng none

09/20/17-10:12:25 (GMT) (tRAID): NOTE:  SPM acquireObjects exception: IconSendIn

feasibleException Error

09/20/17-10:12:25 (GMT) (tRAID): NOTE:  DBRead               0.176 secs

09/20/17-10:12:25 (GMT) (tRAID): NOTE:  sas: Peering Disabled (Alt Unavailable)

09/20/17-10:12:26 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:12:53 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:12:53 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:12:54 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:12:54 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:12:54 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:12:54 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:12:54 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:12:54 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:12:55 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:13:23 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:13:23 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:13:23 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:13:23 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:13:23 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:13:23 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:13:23 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:13:23 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:13:25 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:13:52 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:13:52 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:13:53 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:13:53 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:13:53 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:13:53 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:13:53 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:13:53 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:13:54 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:14:21 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:14:21 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:14:22 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:14:22 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:14:22 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:14:23 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image

03.00.01.47 from 0058c2e0 4c0c8 bytes , result 0

09/20/17-10:14:50 (GMT) (tRAID): WARN:  QLMailboxCommand: Cmd = 0069, completion

timeout

09/20/17-10:14:50 (GMT) (tRAID): WARN:  QLMailboxCommand: command completion tim

eout, cmd = 0x69

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  Qlogic coredump file written to 'H2BFR4J

:/tmp/QLogic_Coredump_port_0_H2BFR4J',rc 204E50, expected 204E50

09/20/17-10:14:51 (GMT) (tRAID): WARN:  Qlogic coredump file write failed.fclose

returned -1

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC

09/20/17-10:14:51 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE fail

ed.  Stat f000

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State

4543

09/20/17-10:14:51 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed

09/20/17-10:14:52 (GMT) (tRAID): WARN:  QLStartAdapter: ControllerErrorCount exc

eeds threshold.

09/20/17-10:14:52 (GMT) (tRAID): ERROR: QLInitializeDevice: QLStartAdapter faile

d

09/20/17-10:14:52 (GMT) (tRAID): ERROR: QLAddDevice: controller/device/chip init

ialization failed.

09/20/17-10:14:52 (GMT) (tRAID): ERROR: qlgEnableHostInterface: QLInitializeDevi

ce failed.

09/20/17-10:14:52 (GMT) (tRAID): NOTE:  ****************************************

****************************************

09/20/17-10:14:52 (GMT) (tRAID): NOTE:    QLogic Target Application, Version 2.0

1.08 6-13-2005 (W2K)

09/20/17-10:14:52 (GMT) (tRAID): NOTE:          iSCSI Target Application

09/20/17-10:14:52 (GMT) (tRAID): NOTE:   ***************************************

*****************************************

Exception: Data Abort

cpsr:  60000013   pc:  0x

Por favor, ¿podría alguien ayudarme? Necesito recuperar el acceso a nuestro vdisk para hacer un backup.

Gracias por adelantado. Saludos,

Javier

2 RESPUESTAS

RE: Acceso a MD3000 perdido

Ir a solución

Estimado cliente,

 

                Gracias por contactarnos, para que Dell pueda gestionar su consulta necesitamos el Service Tag de su equipo, el cual le hemos solicitado por e-mail.

                El post sigue abierto para que cualquier otro cliente también pueda darle una respuesta.

               

Saludos

logo 
 Lizbeth Perea
 Enterprise ProSupport Engineer
 Social Media and Communities Professional
 Twitter | Webcasts

RE: Acceso a MD3000 perdido

Ir a solución

Hola,

 

                Gracias por enviarnos el Service Tag.

                Desde el portal fuera de garantía le podemos facilitar información que tengamos disponible en línea que pueda resultarle útil para resolver el problema:

 

Manuales y Documentación

Artículos de soporte de Dell PowerVault
               

                Si puede por favor confirmarnos si consigue resolverlo o si necesita de nuestra asistencia. Dejamos el post abierto para cualquier otro cliente también pueda ayudarle.

 

Un saludo

logo 
 Lizbeth Perea
 Enterprise ProSupport Engineer
 Social Media and Communities Professional
 Twitter | Webcasts