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Archive folders with a status of "Closed, Failed Record"
We seem to be having a lot of these in our Archive folder (its a Native Archive). Is this normal? Not all the folders are this way. Is this an issue that I should open a support request?
The EMC Event log has this error associated:
[5YearRetention\200911\20091120155613] Failed to Record Volume to [\\Lkldsrc1svr\messagecenter\Message_Center\5YearRetention\200911\20091120155613] (0) FLAGS(6) (0x86042713) [ExAsArchive.exe, VolumeSupport.cpp(1312).CVolObj::SetDirFailed]
5YearRetention\200911\20091120155613] Failed to Record Volume to [] (0) FLAGS(134) (0x86042713) [ExAsArchive.exe, VolumeThread.cpp(583).RecordThread]
Error: DX - DxUpdateMoveRuleRetention, Function:5YearRetention\200911\20091120155613 (0x86042727) [ExAsArchive.exe, VolumeThread.cpp(315).RecordThread]
Error: DX - The extended drive was not found., Function:Get MoveRule List (0x86042727) [ExAsArchive.exe, Dx61Object.cpp(172).Dx61Object::DxMsgLog]
Regards,
Jamie Orth
Sr. Systems Engineer
Publix Employees Federal Credit Union
Peter_Spooner
15 Posts
0
November 23rd, 2009 06:00
Hi Jamie,
Yes I would recommend that you open a support case for this issue. If they cannot diagnose the cause of the issue, they will escalate it to engineering with additional logging details.
Regards,
Peter