Unsolved
This post is more than 5 years old
15 Posts
0
1909
EmailXtender Shortcuts not working in OWA
We moved half of our users mailbox into a new mailbox store on the same server, and since then the shortcuts in OWA have stopped working. Users get the message "This message has been archived by EmailXtract. Please open this message to view it."
The shortcuts in Outlook seem to still work fine. Shortcuts in OWA for users who's mailbox did not get moved to the new mailbox store still work fine.
Any ideas?
Thanks,
Brandon
Gary_Reardon
272 Posts
0
April 10th, 2014 11:00
It should.
The retrieval message for OWA Plug-in is the same method that is used for the Offline Access Client.
I assume you're using the Plug-in.
Are they accessible via the OA Client?
mrdon5150
15 Posts
0
April 10th, 2014 11:00
That's what I originally thought too, but the permissions for the service account are the same for the new mailstore as the old one. In fact the permissions are set at the server level and propagate down to all of the mailstores. If it were a permissions issue wouldn't it affect Outlook message retrieving as well?
Thanks for the reply,
Brandon
Gary_Reardon
272 Posts
0
April 10th, 2014 11:00
Sounds like a service account permission issue on the new Mail Store.
mrdon5150
15 Posts
0
April 10th, 2014 14:00
When you say OA client, do you mean the "Legato EmailXtender Client"? If so, then yes, we are using that plugin and it does work with that.
Gary_Reardon
272 Posts
0
April 10th, 2014 15:00
My mistake, I thought you were talking about SourceOne.
That's a completely different animal.
What Exchange version is it that you are having an issue with OWA?
mrdon5150
15 Posts
0
April 10th, 2014 15:00
Exchange 2003
Thanks,
Brandon
IT_Warlock
48 Posts
0
April 14th, 2014 11:00
Hi Brandon,
Have you installed the OWA extensions on all of your 2003 Exchange backend servers?
Here is a section from our Install guide:
◆ After creating a new message store in Exchange, you need to
reinstall OWA support. Otherwise, the OWA client cannot
retrieve shortcuts on a new mailbox store or after a mailbox is
moved to new store.
Hope this helps!
Thanks,
Brad
mrdon5150
15 Posts
0
April 14th, 2014 11:00
Just following up to see if anyone had any ideas?
Thanks,
Brandon
mrdon5150
15 Posts
1
April 15th, 2014 09:00
Thanks for the reply. We only have 1 Exchange backend server, but I have not reinstalled OWA support after the new mail stores and the mailbox move. This could be the issue. I'll give it a shot.
mrdon5150
15 Posts
0
April 21st, 2014 11:00
I went ahead and reinstalled OWA support on the Exchange server, but it doesn't appear to have fixed the issue. Any other ideas?
Thanks,
Brandon
Gary_Reardon
272 Posts
0
April 22nd, 2014 06:00
What version of Exchange?
Are we talking about SourceOne or EmailXtender and what version?
mrdon5150
15 Posts
0
April 22nd, 2014 09:00
Exchange 2003
EmailXtender 4.81
Thanks,
Brandon
BenCs
114 Posts
0
September 3rd, 2014 04:00
Did you ran an Update Shortcuts activity against these EmailXtender shortcuts? This solved the issue for me in the past.