Offline Acess not launching with Outlook

Ok, in doing some testing it there are a couple of things:

1) Under Outlook | Tools | Options - The EMC SourceOne Tab - for server settings EMC EmailXtender is chosen, not EMC SourceOne.  There is no setting in the GPO to address this.  Shouldn't EMC SourceOne be the default?

2) All of our PC's had the application pushed out silently running as an administrator of the local pc, not the signed on user.  I did a reinstall (not silent) of one PC as the signed on user and the application ran fine after that.   Is there some hook that needs the logged on user?  We do not give our users admin privelages on the local workstations.

Hi,

Could you give more information about OA version you're distributing ?

Last good version is contained in ES1 SP1 6.51.1035 version after July 13.

Is it an upgrade or first installation ?

There're a couple of known issue reguarding OA you can find in ES1 release notes doc that could be related to your problems:

Hi Jamie,

I'd like to welcome you to this EMC community and to introduce myself.  I am the Software Engineering Manager responsible for EMC SourceOne Offline Access.

Please let us know if this resolves the issue with your deployment.  We are very interested in your feedback and want you to be successful with your use of Offline Access.

Regards,

Peter Spooner

Ok, I am going to open a support ticket to help me with SP1. I downloaded it from Powerlink but it is password protected.

Peter - thanks for the feedback, it is much appreciated!!

Peter - just to let you know that the Offline Access from SP1 did the trick.  We opened a call and actually updated our entire SourceOne system to SP1 with no issues.

We do have one other issue with Offline Access however.  Read the following and let me know if a service ticket should be opened...

We use Tumbleweed Secure Desktop for secure email - this adds a plugin to Outlook so the user experience is nice and easy.  After installing the Offline Access we noticed that any reply or forward of a secure (encrypted) message leaves a copy in the OUTBOX.  The message is sent as we can verify with the recipient and that the message is also in the sent items.  We did some troubleshooting and noticed that users who did not have Offline Access installed as of yet did not have this issue.  To further test we uninstalled Offline Access from a few users who did have this problem.  When Offline Access was installed the problem went away.

We have also reversed our install order on some test machines, Offline Access first, then the Tumbleweed plugin...the condition still exists.  For now we have told users about the issue and they just simply delete the messages out of the OUTBOX.  Does EMC use any type of secure messaging product inhouse and have there been any other users indicate they have this condition?

Regards....

Hi Jamie,

I'm glad to hear the problem was resolved with SP1.

Regarding the Tumbleweed product, we have not tested with that product in-house and this is the first time I have heard about their product.  The steps you've described do seem to indicate a problem with the interaction of the two products.  However it is difficult to determine which product is the cause of the messages being left behind in the Outbox.  Do you know whether the reply or forward of the secure message was a shortcut or a full message?  SourceOne Offline Access examines the message class of a message and if it is not a shortcut, then it does nothing to or with the message.  I looked on the Tumbleweed web site at their Secure Messenger product description and noticed that it inspects the message content and redirects messages or prevents the delivery of the messages.

We have no reported problems with Offline Access leaving messages in the Outbox.  To resolve the issue, we will likely have to contact Tumbleweed to work jointly with their development team on this issue.  I recommend a service ticket be opened with us as well as Tumbleweed if the issue is causing hardships for users.  We will need Offline Access Extension log files to be collected (recommend the Verbose setting) to help us evaluate the situation.

EMC internally does not use Tumbleweed and uses the security and encryption that is built in to Outlook.

Thanks,

Peter

Hi Peter,

I'm looking for an Sourceone offline client, which runs with Outlook XP (2002). By a customer I have an Installation of SourceOne 6.6, but unfortunately the customer has a lot of old PCs with Outlook XP (2002). Can you say me, if there exists an offline access version, that works in this combination?

Thanks

Joachim

Hi Joachim,

As Gary mentioned, the oldest supported version of Outlook by Offline Access is Outlook 2003.  The reason OA does not work with Outlook XP is that OA is based in UNICODE and Outlook XP does not support UNICODE.  Outlook 2003/2007/2010 all support UNICODE.

For those customers on Outlook XP using SourceOne, they may be able to utilize the UURL support in the shortcut message.  This would allow them to click the links in the shortcut messages to view the attachments which were moved into SourceOne.

Good luck and I hope this helps the customer.

Regards,

Peter

They oldest supported version is Outlook 2003

I've heard about only one tool for this trouble. And this instrument was found at the Inet space absolutely by chance. But besides the tool owns all necessary facilities for working out this trouble - rebuild .pst.

hi,

even i am facing similar issues. Offline Access is not launching with Outlook 2010. Unlike the mentioned issue The server settings are set to EMC SourceOne  and not EMX EmailXtender.

Below mentioned are the details that you might require:

1. OS : Windows 7 64-bit Enterprise Edition

2. Outlook version: 2010

3. OfflineAccess Version: 6.51.1326

Please reply asap as i need to get this sorted out and push this application by this weekend.

You need to upgrade your version of Offline Access to 6.6.2 or higher.

Earlier versions of OA do not support Outlook 2010 because Microsoft made a significant architectural change in that release.  Versions 6.6.2 or higher now support Outlook 2003, 2007, and 2010.

Thanks,

Peter Spooner

EMC SourceOne Engineering

Thanks Peter..

Hi Peter,

We are trying to install Offline Access silently and remotely. We are working with 6.62.1030 version of OA.

We can install OA successfuly, but the configuration of servers is not seted (server and port) on Outlook > Tools > Options > EMC SourceOne tab.

Reading this article, i suppose that we have a  later version with this problem fixed. I don't have more information about  workaround to try.

Regards

Cristian

Below settings will absolutely work for issue.

[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList]

"ExUserCacheAddin.CoExUserCacheAddin"=dword:00000001

"OscAddin.Connect"=dword:00000001

"EMCOAAddIn.CoEMCOAAddIn"=dword:00000001