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Steven_E
1 Copper

Shortcut only attachment

I have a policy to shortcut only attachments, but I notice that messages which do not have attachments have the shortcut icon after shortcut activity has run.

Anyone know why this is? I cannot see why the icon would change, if the message content doesnt match what I have specified in the shortcutting policy.  I view the message in Outlook and I see the full content, so it seems obvious that nothing has been shortcutted.

Thanks,

Steve

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1 Reply
KatwalR
3 Zinc

Re: Shortcut only attachment

Hi Steven,

Emails that got shortcutted, are those having inline images? If yes please contact EMC support and refer them to SDR 54988.

Thanks,

Rajan