XPS 13 (9360) Trackpad issues...

I didn't experience exactly your symptoms (or maybe I did, but I was so angry I don't remember), but my touchpad was mostly unusable until I blacklisted the psmouse driver.

See my posts in http://en.community.dell.com/support-forums/laptop/f/3518/t/19996875 for more info...

@Community,

One of my colleagues worked on this and supplied the following document:

http://www.dell.com/support/article/us/en/19/SLN304721

I have had psmouse blacklisted since I did my own install on my 9360. Blacklisting it was advised back on the 9350 and was on the Arch wiki for the laptop for a while.

Unfortunately, my erratic behavior with it has persisted. Someone had mentioned some 3 finger trackpad taps take care of it, but not quite for me. I have found if I put the laptop to sleep and then wake it back up, it clears it up for a while. However I generally just find the 9350 a far more usable machine.

My 9360 is past the return period, unfortunately. I may send it in for service, but wouldn't expect much, or will add it to my pile of forgotten hardware.

That sounds extremely frustrating. I really hope you don't have to add it to the pile of forgotten hardware (at least every few months see if a kernel update fixes something?). Is using a USB mouse that much of a pain? If you do that, can you turn the trackpad completely off so it doesn't cause any of the trouble you mentioned? Don't lose hope! Something has to work! Best of luck and best wishes.

I've been extremely frustrated with the trackpad ever since I got my 9360. First thing I tried was to blacklist psmouse, but the trackpad still intermittently stopped working. I really should've returned it at this point, but I thought I'd stick it out and would find someway to make it work if I scoured the internet enough. I eventually created a workaround script that makes the machine actually usable, but unfortunately, it still isn't quite reliable enough to bring to work or anything...just more for tinkering until I get frustrated!

I put these commands into a little shell script that I run every time it stops working and it seems to reset the trackpad. Unfortunately it doesn't always persist very long and I end up having to run it several times.

First you need to run: xinput --list | grep Touchpad

and use the output from this of the name of the device as the string in the script below.

#!/bin/bash

xinput disable 'DLL075B:01 06CB:76AF Touchpad'

xinput enable DLL075B:01 06CB:76AF Touchpad'

sudo modprobe -r i2c_hid

sudo modprobe i2c_hid

Hope this helps, until someone else finds a more permanent solution. I'm still under the assumption that this is not actually a hardware issue, but I haven't necessarily proven that assumption.

@Tjotx,

Do you still need assistance? If so, send me a friend request and we'll start a support case together.

I am also suffering this problem on my machine - had it since last thursday and mouse freezes after about half an hour....am running the installed ubuntu16.04

sometimes. can't get a support request as the diagnostics dell want me to use is an exe file..

You're not alone in this. I just bought a 9360 as well and have been VERY frustrated with this touchpad. For the amount of money that was spent on this, I'd expect MBP or similar usability on the touchpad front. Blacklisting psmouse hasn't helped terribly well; however, your shell script above (thanks for that by the way!) helps once it does its "lock up" thing. At this point, the things about to go back to Dell as it's merely a "sexy laptop" that's *** frustrating to get actual work done on. =/

Amen. I really, really want to love this laptop but the trackpad ... *sigh*

***... These TouchPad issues started from day 1 when I first took it out of the box. Spent a couple hours on the phone with Dell last night to no avail; they said they are going to let me know on a day or two if they decide the touch pad needs to be replaced, but I think I might be better off just bringing it back to Costco. Really fortunate to have a good return policy and I've only had it less than a month, but I spent weeks researching laptop specs before I decided to buy this, such a fail....

@DELL-Justin C

Could you assist me with the same problem? My 9360 (with Win10) touchpad freeze from time to time. I just got my XPS a few weeks ago and since then it's impossible to use trackpad.

@V.E.Loft,

Sure. Send me a friend request with your service tag. I'll see what I can do.

@Community,

Technical support has produced a brand new document with steps you can take to help improve the touch pad when running Ubuntu.

It's here: http://www.dell.com/support/article/us/en/19/sln308258/precision---xps--ubuntu-general-mouse-issue-fix?lang=en

If the steps in the document do not help please contact Dell technical support and mention Document ID SLN308258.

Hello Community,

I tried following the link but I am receiving very different output from what the post shows

The problem I am having is that the touch pad frequently does not detect taps, when in linux but it works fine in Windows 10. Occasionally it will even stop in the middle of two finger scrolling.

The below output was from POP!_OS 18.04, but the same thing happened in Ubuntu 17.10

Thanks for any help you can offer.

 Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ DLL082A:01 06CB:76AF Touchpad id=11 [slave pointer (2)]