Kvines
1 Copper

2014_Nov.Conversion of Dell Basic to Premium edition BU to external USB 1tb passport- Lost files on external while preventing data loss ;-0 !

Dell's automated notifications suggested an upgrade from the Basic to Premium backup purchased on 11/12/14... installed 11-19. The subsequent electronic download software was Cleverbridge-softthinks. After instillation, a full system BU was performed and subsequently several updates installer errors corrected. Overnight, the corrections recognized that win.V.8 was eligible to OS 8.1 and completed the next AM. After setup, the drive mapping F where data files were located no longer appeared where critical files were located. A MBR drive and apps drive were created under alternate drive letters and spent 3.5 hours being transferred around India and the world to find NO support for the upgrade and end of life under Dell basic backup which they kept attaching dell datasafe local description.

Q#1: Is there any actual support for a dell recommended upgrade in any time frame post-purchase and install?

Q#2- How undo from restore point made in win ver. 8.0 prior to upgrade 8.1 and install to "premium" BU & restore?

2 Replies
7- Gold

RE: 2014_Nov.Conversion of Dell Basic to Premium edition BU to external USB 1tb passport- Lost files on external while preventing data loss ;-0 !

Hi kvines,

You should restore the full backup. I assume you've got that on an external drive or something?

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JonPeter
1 Copper

RE: 2014_Nov.Conversion of Dell Basic to Premium edition BU to external USB 1tb passport- Lost files on external while preventing data loss ;-0 !

Here's how you can recover data from your drive - 

http://youtu.be/XNsyNkc_CTk
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