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A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

My DVD/CD burner recently stopped working. I get the following error...

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)

 

Please help. I have only had this laptop for 3 weeks...ugh.

 

Thanks

Bob

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5 Replies
bacillus
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Re: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

Have you installed software that provides you with a virtual drive like alcohol?

 

 

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Re: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

It actually turned out to be a reg error put there by Itunes 10.1 I had to remove two items and then it worked again. Of course now I cant burn anything from Itunes (lol) go figure.

 

 

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bacillus
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Re: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

In Computer, right click your optical drive>properties. Do you have a Recording tab present?

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Re: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

I am also experiencing this issue with my Alienware 15x DVD drive. No functionality at all and windows7 cant fix it. exactly the same message;

"A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)"

Please help as this is a real problem.....

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Re: A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) HELP!!!!

Hi Paul,

Try these steps to fix this issue.

1. Run Microsoft Fix it using this link: http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

2. Update the CD/DVD drive firmware available at the Dell support site.

If the issue is not resolved, run a custom scan on the CD/DVD drive using the PC check up from Dell Support Center.

Please reply with the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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