psyche007
1 Copper

Alienware M17 - not recognizing one hard-drive intermittently.

Hi,

I own an Alienware M17 with a 128 GB msata SSD ( which is the OS drive) + 2 500-gb HDD.

Intermittently, the system refuses to recognize one of the 500 GB Hard drive ( it is a WDC 5000 model).

If I reboot the machine, it will start 'seeing' the HDD again.

I ran the PSA and it detected no issues. Same thing with the dell diagnostics also.

Is anyone having the same problem ?


Thanks,

P.

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2 Replies
7- Gold

Re: Alienware M17 - not recognizing one hard-drive intermittently.

Hi psyche007,

Is the drive spinning down during idle periods? When it disappears, do you still see it in device manager? How about disk management?

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psyche007
1 Copper

Re: Alienware M17 - not recognizing one hard-drive intermittently.

Hi Osprey,

This seems to be happening when I am using the drive - for eg when listening to music or playing games installed on this drive.

When it disappears, it does not come up in device manager. I have not checked disk mngment - I will check and let you know the next time it happens.

Thanks,

P.

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