ali321321
1 Copper

Battery Failure

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Hello,

Can anyone help how to fix this battery problem?  

"Your battery has experienced permanent failure and needs to be replaced" It is not charging currently and red light is keep blinking.

I have also updated BIOS and other drivers to latest versions from dell website, but nothing fixed it's same.

Waiting for the response!

Thanks

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1 Solution

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8 Xenon

RE: Battery Failure

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Given that this system is somewhere around 3-3.5 years old, the battery has likely expired of old age.  You'll need to purchase a new battery for it.

The design life of a lithium ion/polymer battery is 300-500 charge cycles or 18-24 months, whichever comes first - it's completely normal to have to replace a battery that's over two years old.

accessories.dell.com/.../productdetail.aspx

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7 Replies
8 Xenon

RE: Battery Failure

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Proceed as per the message - the battery has failed and will need to be replaced.  If you need a part recommendation, we'll need to know the system model you have.

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ali321321
1 Copper

RE: Battery Failure

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It is  Inspiron 15R 5537

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ali321321
1 Copper

RE: Battery Failure

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It is Inspiron 15R 5537

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8 Xenon

RE: Battery Failure

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Given that this system is somewhere around 3-3.5 years old, the battery has likely expired of old age.  You'll need to purchase a new battery for it.

The design life of a lithium ion/polymer battery is 300-500 charge cycles or 18-24 months, whichever comes first - it's completely normal to have to replace a battery that's over two years old.

accessories.dell.com/.../productdetail.aspx

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Community Manager
Community Manager

RE: Battery Failure

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Hi ali321321,

Thanks for posting.

Apologies that your computer is not working as you might have expected. 

Please post the model of your computer so that more users will be able to respond.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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ali321321
1 Copper

RE: Battery Failure

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It's model is Inspiron 15R 5537

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IcyourScam
1 Copper

RE: Battery Failure

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Not true at all these laptops contain an 18 650 battery four of them to be exact I separated mine charge them all individually I replaced them  and still having the same problemit's possible there's a circuit board failure but it's definitely not the battery itself

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