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sakel86

4 Posts

21458

January 22nd, 2010 13:00

Bluray playback is choppy!

  Hi all,

I received my new Alienware Area-51 Desktop in the mail yesterday and wanted to test out the bluray player included.  The first bluray i watched, the screen got choppy every 20 seconds or so and lasted about 3 seconds.  At first i thought it might be the disk but it does the same thing for every bluray.

  When i say choppy i mean video & audio.  I am using Cyberlink Powerdvd 8 ultra with bluray support.  This is the program that was included with the PC.  I also downloaded the update on cyberlinks website but to no avail.  Please help!! 

Thanks,

Sami Akel

Here are my specs for the alienware system:

Processor(s)

  • Processor
    • CPU_Name: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
    • CPU_Manufacturer: GenuineIntel
    • CPU_Caption: Intel64 Family 6 Model 26 Stepping 5
    • CPU_Version:
    • CPU_ProcessorId: BFEBFBFF000106A5
    • CPU_CurrentClockSpeed: 1574MHz
    • CPU_AddressWidth: 64Bits
    • CPU_DataWidth: 64Bits
    • CPU_SocketDesignation: CPU 1
  • Verified Hardware Device against Order: VARIABLEXYZ
  • Verify Correct Processor Frequency


System Memory

  • Memory Module
    • Mem_Capacity: 2048MB
    • Mem_BankLabel: DIMM #1
    • Mem_Type: DDR3
    • Mem_Bandwidth: PC3-10660 (1333 MHz)
    • Mem_Frequency: 1336MHz
  • Memory Module
    • Mem_Capacity: 2048MB
    • Mem_BankLabel: DIMM #2
    • Mem_Type: DDR3
    • Mem_Bandwidth: PC3-10660 (1333 MHz)
    • Mem_Frequency: 1336MHz
  • Memory Module
    • Mem_Capacity: 2048MB
    • Mem_BankLabel: DIMM #3
    • Mem_Type: DDR3
    • Mem_Bandwidth: PC3-10660 (1333 MHz)
    • Mem_Frequency: 1336MHz


BIOS Information

  • BIOS_Manufacturer: Alienware
  • BIOS_Name: Network:MBA v11.0.14 Slot 0500
  • BIOS_Version1: A03
  • BIOS_Version2: ALWARE - 20091028


Motherboard Information

  • MB_Manufacturer: Alienware
  • MB_Product: 0J560M
  • MB_SerialNumber: ..CN697029890351.
  • MB_Version: A00


Video Adapter

  • Video_Caption: ATI Radeon HD 5900 Series
  • Video_AdapterRAM: 1024MB
  • Video_DriverVersion: 8.663.0.0


Hard Drive(s)

  • WDC WD6400AAKS-75A7B2
    • Disk_Model: WDC WD6400AAKS-75A7B2
    • Disk_Size: 640 GB
    • Disk_Partitions: 3
    • Disk_TotalHeads: 255
    • Disk_TotalCylinders: 77825
    • Disk_TotalTracks: 19845375
    • Disk_TracksPerCylinder: 255


Optical Drives / Other Storage

  • PLDS DVDRWBD DH-6E2S SCSI CdRom Device


OperatingSystem: MS Windows 7 Home Premium Edition


DirectXVersion: DirectX 11


IRQ Configuration

  • 0 System timer
  • 1 -empty-
  • 2 -empty-
  • 3 -empty-
  • 4 -empty-
  • 5 -empty-
  • 6 -empty-
  • 7 -empty-
  • 8 System CMOS/real time clock
  • 9 -empty-
  • 10 -empty-
  • 11 -empty-
  • 12 -empty-
  • 13 Numeric data processor
  • 14 -empty-
  • 15 -empty-
  • 16 Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
  • 16 Intel(R) ICH10 Family USB Universal Host Controller - 3A37
  • 17 Silicon Image SiI 3132 SATALink Controller
  • 18 Intel(R) 82801JDH SMBus Controller - 3A30 (Intel(R) SMBus 2.0 Driver)
  • 18 Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
  • 18 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
  • 18 Intel(R) ICH10 Family USB Universal Host Controller - 3A36
  • 19 Intel(R) ICH10R SATA AHCI Controller
  • 19 JMicron JMB36X Controller
  • 19 Texas Instruments 1394 OHCI Compliant Host Controller
  • 19 Intel(R) ICH10 Family USB Universal Host Controller - 3A35
  • 19 Intel(R) ICH10 Family USB Universal Host Controller - 3A39
  • 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A38
  • 22 High Definition Audio Controller
  • 23 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
  • 23 Intel(R) ICH10 Family USB Universal Host Controller - 3A34
  • 190 Microsoft ACPI-Compliant System


Miscellaneous


Final Checks


Installed Devices Drivers

  • Bluetooth Hands-free Audio, 7-1-2009, 6.2.0.9500
  • WDC WD6400AAKS-75A7B2, 6-21-2006, 6.1.7600.16385
  • ATI High Definition Audio Device, 9-18-2009, 5.0.7000.9
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Intel(R) ICH10R SATA AHCI Controller, 6-4-2009, 8.9.0.1023
  • ATI Radeon HD 5900 Series, 10-6-2009, 8.663.0.0
  • Realtek High Definition Audio, 5-23-2009, 6.0.1.5859
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  • Broadcom NetLink (TM) Gigabit Ethernet, 6-7-2009, 12.2.1.0
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • ATI Radeon HD 5900 Series, 10-6-2009, 8.663.0.0
  • HID-compliant device, 6-21-2006, 6.1.7600.16385
  • Bluetooth L2CAP Interface, 6-11-2009, 6.2.0.9500
  • Broadcom NetLink (TM) Gigabit Ethernet 2, 6-7-2009, 12.2.1.0
  • Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • HID Keyboard Device, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Dell Wireless 1505 Draft 802.11n WLAN Mini-Card, 7-7-2009, 5.30.21.0
  • HID-compliant mouse, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Texas Instruments 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7600.16385
  • HID-compliant consumer control device, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Microsoft Bluetooth Enumerator, 6-21-2006, 6.1.7600.16385
  • JMicron JMB36X Controller, 8-11-2009, 1.17.50.2
  • PLDS DVDRWBD DH-6E2S SCSI CdRom Device, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • USB Input Device, 6-21-2006, 6.1.7600.16385
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • Silicon Image SiI 3132 SATALink Controller, 6-24-2009, 1.0.15.6
  • Bluetooth Remote Control, 6-24-2009, 6.2.0.9451
  • Dell Wireless 365 Bluetooth Module, 6-15-2009, 6.2.0.9000
  • Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
  • USB Human Interface Device, 6-11-2009, 6.2.0.9500
  • HID-compliant consumer control device, 6-21-2006, 6.1.7600.16385
  • Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
  • Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
  • USB Human Interface Device, 6-11-2009, 6.2.0.9500


Burn-In/Benchmarks

  • 3DMark Vantage 1.01
    • AWMark Score: 20023 AWMarks
    • Graphics Score: 21059 Points
    • CPU Score: 17450 Points
    • Graphics Test 1 - Jane Nash: 60 FPS
    • Graphics Test 2 - New Calico: 63 FPS
    • CPU Test 1 - AI Test: 2439 Plans/S
    • CPU Test 2 - Physics: 22 Steps/S
    • Feature Test 1 - Texture Fill: 3150 FPS
    • Feature Test 2 - Color Fill: 12 FPS
    • Feature Test 3 - POM: 87 FPS
    • Feature Test 4 - GPU Cloth: 25 FPS
    • Feature Test 5 - GPU Particles: 45 FPS
    • Feature Test 6 - Perlin Noise: 259 FPS

osprey4

4 Operator

 • 

34.2K Posts

January 22nd, 2010 15:00

Hi, sakel86:

We have seen this caused by Dell DataSafe. If that came with your system, please try disabling it.

sakel86

4 Posts

January 23rd, 2010 12:00

  Nope, that does not seem to be the problem.  Data Safe is not active in the background.  I went into task manager and could not locate it, unless it is called something different in task manager...

I have heard about this problem with the alienware notebooks too such as m15x etc.   Has anyone figured a solution to resolve this problem??

Meggie13

190 Posts

January 23rd, 2010 13:00

Sakel, the solution is all over the forums. Do a search for it. You have to delete Dell data safe. I took it off my computer so I can't tell you the exact name of the program but that is close. Go to add/remove and remove the program.

Next dl the trail version of Power DVD 9 and install it. Then go to the realtek sight and dl and install the drivers of HDMI from their site.

Then see if you can play your movie.

Make a restore point before you start playing around with this.

It worked for me.

pyp

1 Message

March 14th, 2010 07:00

I Had the same problem, on my XPS 8100 was fuming when my blu rays didnt play right, things i did to correct the problem

 

1, Installed latest firmware update for the blu ray drive, Dell Support-drivers-enter service tag the click on cd/dvd then select your drive, the new firmware increases read speed from 6x upto 8x

2, Uninstalled dell data safe from add/remove programmes in control panel, all three parts, tried my Blu ray gain and works perfect

hope this helps other people with the same problem i know how frustrating it can be lol

jmao

1 Message

June 2nd, 2010 18:00

Hi, PYP, thanks for your post. This solution works for me. Not sure about the firmware update as it initially made the playback much worse. Though the playback resumed normal after I have completed uninstalled Dell Datasafe.

I had gone through all the frustration through Dell bundled PowerDVD DX, to purchased PowerDVD 10 Ultra. Finally the Blu-ray disc works:-)

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