I believe NEC drives has been end of life. If you are having iTunes issue with TSST TS-L632H DVDRW. Dell has just released the firmware to resolve it today. This is working fine using iTunes 7.5
Fixes and Enhancements
- Fixed the iTunes issue with "The attempt to burn a disc failed. An unknown error occurred (2131) when you tried to burn playlist to disc for blank CD-R media.
- Fixed the region code error for DVD movie playback.
duffyatkinson is right. This drive is just bad. I recently updated the firmware to D600, still cant read or burn CD-R. It s not a windows problem because i try to boot from a CD so windows is not even involved. It will read the CD-R 1 out of 10 tries if not less. I had to burn the CD on another machine cause it just could not burn it. I also had problems installing Flight Simulator from original CDs, took me like 10 retries before it finally reads it. At least they got a fix for iTunes, feeling the pressure from big players like Apple but i don t think they will fix the other harware related issues like inconsistent read and write errors using any software or media by just releasing upsated firmwares. These issues are so random, it confirms that the problem is hardware related.
It is junk. Look Around on the internet, all laptop manufacturers using this drive are trying to hide the facts by proposing what ever solutions like read the manual, go through basic trouble shooting. Don t even lose your time. We have to put pressure on them to recall it just like duffyatkinson said. The drive is harware failing, it s their responsability to fix it since it s a general malfunctioning hardware problem.