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csckay328
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CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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my laptop DELL INSPIRON N5040 has been fine up until the day my warrante ran out i(i've had it just over a year) when it suddenly stopped running properly, i restored it to factory setting!

NOW my CD drive does not work AT ALL..... id rather not have to revert back to factory setting yet again as its a pain having to back everything up to my external hard drive and then try and get it back again

I get this message in the device settings

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

does anyone know where i can get this driver from or what i can do to fix it?

i should also mention that i have tried re installing the driver and using the troubleshoot auto fix neither of these have worked

1 Solution

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csckay328
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Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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i have just tried 'fix it' and that came up with nothing.... in fact it told me to unplug my removable device and plug it back in again below is the troubleshoot report

Print
Devices and Printers
Publisher details
Issues found
Not fixed
Not Fixed
Reinstall device driver
Completed
Detected
Detected
Potential issues that were checked
Issue not present
Issues found
Detection details
6
PLDS DVD+-RW DS-8A8SH has a driver problem
Not fixed
Not Fixed
There is a problem with the driver for PLDS DVD+-RW DS-8A8SH. The driver needs to be reinstalled.
Informational
Device information
Name: PLDS DVD+-RW DS-8A8SH
ID: IDE\CDROMPLDS_DVD+-RW_DS-8A8SH___________________KD11____\4&816039F&0&0.1.0
Error code: 19
Reinstall device driver
Completed
There is a problem with the driver for PLDS DVD+-RW DS-8A8SH. Reinstalling the driver might fix this problem.
Problem with PnP devices
Detected
Detected
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
Potential issues that were checked
Detection details
Windows Update configured to never install drivers
Issue not present
Driver updates aren't automatically installed when detected by Windows Update.
Detection details
Expand
Collection information
Computer Name: BOBALINA
Windows Version:
6.1
Architecture:
amd64
Time:
Friday, May 10, 2013 5:10:03 PM
Publisher details
Expand
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
2.0
Publisher:
Microsoft Corporation
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
2.0
Publisher:
Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version:
1.1
Publisher:
Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows
Printer
Troubleshoot problems preventing printing from completing.
Package Version:
1.0
Publisher:
Microsoft Windows
USB
Troubleshoot problems with a USB device
Package Version:
1.0
Publisher:
Microsoft Corporation
15 Replies
csckay328
1 Nickel

Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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i have just tried 'fix it' and that came up with nothing.... in fact it told me to unplug my removable device and plug it back in again below is the troubleshoot report

Print
Devices and Printers
Publisher details
Issues found
Not fixed
Not Fixed
Reinstall device driver
Completed
Detected
Detected
Potential issues that were checked
Issue not present
Issues found
Detection details
6
PLDS DVD+-RW DS-8A8SH has a driver problem
Not fixed
Not Fixed
There is a problem with the driver for PLDS DVD+-RW DS-8A8SH. The driver needs to be reinstalled.
Informational
Device information
Name: PLDS DVD+-RW DS-8A8SH
ID: IDE\CDROMPLDS_DVD+-RW_DS-8A8SH___________________KD11____\4&816039F&0&0.1.0
Error code: 19
Reinstall device driver
Completed
There is a problem with the driver for PLDS DVD+-RW DS-8A8SH. Reinstalling the driver might fix this problem.
Problem with PnP devices
Detected
Detected
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.
Potential issues that were checked
Detection details
Windows Update configured to never install drivers
Issue not present
Driver updates aren't automatically installed when detected by Windows Update.
Detection details
Expand
Collection information
Computer Name: BOBALINA
Windows Version:
6.1
Architecture:
amd64
Time:
Friday, May 10, 2013 5:10:03 PM
Publisher details
Expand
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
2.0
Publisher:
Microsoft Corporation
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
2.0
Publisher:
Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version:
1.1
Publisher:
Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows
Printer
Troubleshoot problems preventing printing from completing.
Package Version:
1.0
Publisher:
Microsoft Windows
USB
Troubleshoot problems with a USB device
Package Version:
1.0
Publisher:
Microsoft Corporation

Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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Hi csckay328,

I would like you to try the below mentioned steps:

Try to eject the optical drive in BIOS. Please start the computer and press F2 on the Dell splash screen to enter BIOS. Try to eject the optical drive when the system is in BIOS and if the optical drive is not ejecting, follow the next step.

Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test please follow the below mentioned steps:

  1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
  2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
  3. Select Custom Test and select “Optical drive”.
  4. If the test fails, please capture the error code and let me know for the next course of action.

Try the above steps and reply with results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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7 Plutonium

Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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Hi csckay328,

If the diagnostics check out, then please run the manual registry procedure to fix your code 19 error. Go to this page and scroll down to find the "Let me fix it myself" instructions.

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csckay328
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Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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@osprey4 i have tried this already and it didnt fix anything

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csckay328
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Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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@DELL-Nikhil D, all tests passed but drive is still not working

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7 Plutonium

Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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Above you said you ran the Fit-It utility. Fix-it should report (1) whether there is a problem, and (2) what was or wasn't done to try to fix the problem. Tell me what you saw.

There are times when Fix-it finds a problem but cannot make the needed registry edits. For that, you have to run the manual procedure I linked to. If you did run the manual procedure, tell me what you saw or what you were able to do.

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csckay328
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Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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@osprey4 it just said that it failed to re-install the driver, i will try it again tomorrow and see if anything different comes up. also on the device status it says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) 

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7 Plutonium

Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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The registry error points to the upper and lower filter problem. The solution is to edit the registry manually according to the instructions I linked to above.

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csckay328
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Re: CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH

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@osprey4 i have attempted this before creating the post, it was unsuccessful, it says the driver needs to be reinstalled, which has been completed but that the problem with the drive has not been fixed

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