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rewallace
Copper

CD will not eject from Dell studio 1555

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The CD dsic will not eject from my Dell Studio 1555. This is a slot-load drive--there is no emergency pin hole for a paper clip, the "eject" command from the device manager menu will not work, nor does  holding the "eject" button on the keyboard while powering up. The drive makes a whirring noise like its spinning, then every few minutes tries to eject the disc with no success. Any sugestions?

 

 

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19 Replies

Re: CD will not eject from Dell studio 1555

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Hi rewallace,

Welcome to the community.

It appears to be a hardware issue however you can try releasing the static power and then try ejecting the disc from the windows environment.

In order to release the static power, please try the following steps-

Please remove the battery and the AC Adapter from the system. Press and hold down power button pressed for 10 seconds.

Once the static power is removed, turn on the system. Click the start button and then click “Computer”. Once done, right click the optical drive and try ejecting the disc.

Let me know of the findings. Glad to be of assistance.

Chiranjeev

Social Outreach Professional

You can reach us at http://en.community.dell.com/

Thanks & Regards
Chiranjeev S
#iwork fordell 
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

aguajulie
Copper

Re: CD will not eject from Dell studio 1555

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Well, I have the same problem with my Dell Studio 1555.  The above solution didn't work.  Can I manually separate the little silver thing in the drive to manually pull out the disc?

Thanks.

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Re: CD will not eject from Dell studio 1555

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Hi,

If you have already tried to eject the DVD within the operating system, try to eject the DVD in BIOS. To do so, turn on the computer. When the Dell Splash screen appears, press F2 key. Push the eject button while the system is in BIOS utility. If the drive does not eject, try to update the Quick-set application from this link: http://dell.to/SHdVrP
Follow these instructions to download and install the application:

  • Click on 'Download File' and click 'Continue'.
  • Click 'Yes or Continue' on User Account control if prompted.
  • Click 'Continue' on the Application prompt and click 'OK' on Select the folder where you want to unzip the files to (make a note of the folder location).
  • Click 'Yes' on the next prompt for folder does not exist. 
  • Click 'OK' on All files were successfully unzipped.
  • If the installation wizard does not appear, go to the folder location, select the Setup file; right-click and select 'Run as Administrator'.
  • Follow the installation wizard instructions. Reboot PC.
  • If Quick- set application is installed on the computer, you will get a prompt to 'Remove' or 'Repair' it. Remove it and install the application. 

Once done, try to eject the drive within Operating System. If the drive does not eject, it indicates a mechanical failure. You can disconnect the slot load drive from the system after which you will be able to access the CD/DVD which is stuck inside the drive. It is a field replaceable unit though; you may need a technician to disconnect the drive. Let me know if you are comfortable with re-seating components, I will help you with the steps.

Hope this helps.
Please reply if you have any further questions. 

Thanks and Regards,
Manpreet C
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
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Re: CD will not eject from Dell studio 1555

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Hi,

Please share the status of the troubleshooting steps. Were you able to eject the DVD drive?

Thanks and Regards,
Manpreet C
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
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Degenhard
Copper

Re: CD will not eject from Dell studio 1555

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At least, this worked for me

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Re: CD will not eject from Dell studio 1555

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Chiranjeev's suggestion worked for me. Thanks.

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maddysmith
Bronze

Re: CD will not eject from Dell studio 1555

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chiranjeevi and manpreet i tried both of your tricks but they did not work.

Mine is also the dell studio 1555.

Error: "An error occurred while ejecting DVD RW drive"

can you guys suggest any alternative.

Thank you.

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osprey4
Diamond

Re: CD will not eject from Dell studio 1555

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Hi maddysmith,

If the disc does not eject in the BIOS, then you in all likelihood need to replace the drive.

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joestpaul
Bronze

RE: CD will not eject from Dell studio 1555

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I have the same dell studio 15 1555 laptop, and windows is messed up and won't boot , and I have to use an external monitor because the screen is cracked really bad. My dvd I put it won't eject...I haven't tried to eject it from bios setup yet, but I will now. If that don't work then you say I need another dvd optical drive. My optical drive don't have a pin hole in front either. It's the type where you slide the disc into the slot.

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