Scotty13
1 Nickel

Can Not Connect My MP3 Player

I just replaced my old Dell Windows Home 64bit with a new Windows Home 64bit.

Now I’m NOT able to connect my ZEN MP3 player to my PC. I can download the software and use “their” music organizer, but I don’t want to use theirs.

No ZEN icon appears under “Devices with Removable Storage”

I like to organize my music with WINDOWS MEDIA PLAYER.

ZEN help desk has been trying to help me, but nothing works. Is there something that I need to unblock or change settings on my end that will allow me to add my ZEN player to Windows Media Player?

Thanks,

Scott13

Happy 2015

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7 Replies
7- Gold

RE: Can Not Connect My MP3 Player

Hi Scotty13,

I'm not sure what you mean by "replaced my old Dell Windows Home 64bit with a new Windows Home 64bit". Do you mean that you reinstalled the operating system?

When you say you are unable to connect, I assume that means you have your Zen physically plugged into an available USB port. Do you see "Scott's Zen" in Computer? That's where I normally find my Zen listed. It also appears in devices and printers. Do you not see that?

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8 Krypton

RE: Can Not Connect My MP3 Player

If the new system has Windows 8 on it, note that Creative is not supporting the Zen with this OS.

answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/creative-zen-v-8gb-media-player-and-windows-81/915f5549-3f1d-487c-a104-786846ce97d7

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7- Gold

RE: Can Not Connect My MP3 Player

My poor Zen has been collecting dust since I got an iPhone. Need to drag it out and see if it's still got a charge.

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Scotty13
1 Nickel

RE: Can Not Connect My MP3 Player

No, I don't have WIndows 8.

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Scotty13
1 Nickel

RE: Can Not Connect My MP3 Player

I have new Dell / tower / model number.  I have my Zen physically plugged into an available USB port and I Do Not see "Scott's Zen"

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7- Gold

RE: Can Not Connect My MP3 Player

Scotty13,

You still haven't told us the model of your Dell and operating system. Not a whole lot of help I can offer without that information.

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Highlighted
Scotty13
1 Nickel

RE: Can Not Connect My MP3 Player

Never mind. I was setting up my printer and I just happen to have my ZEN plugged in, so when I was under “Devices & Printers” there was a button on the page to “ADD ZEN” and the rest is history.

Thanks,

Scotty13

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