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Can't see added internal or external drives?
I have an XPS-8500, Windows 7 / 64bit with a 2TB internal plus 30GB SSD. I have had some signs of the internal hard drive having problems. I have tried to add additional drives, ( internal Seagate 500gb, external WD My Book 3TB ) to do backup up can't get the computer to see either of these. Device manager see's them but can't get a drive letter assigned. Device manager also reports "Other Devices" "unknown device". With this combo, ( internal plus ssd ), does that mean I cannot add any other drives. I was told on another forum that the drives are only seen on port 0 & 1?? I have tried tools like DISKPART and Disk Manager to format and use the New Volume Wizard but they always time out with an error:
"The operation failed to complete because the Disk Management console view is not up-to-date"
Any help would be appreciated.
My Bios says RAID
Sata0/Port0 Main drive ( c: )
Sata1/Port5 DVD Samsung 224
Sata2/Port2 My New Drive, 500 gb seagate
Sata3/Port3 DVD Samsung 203b
MSata1/Port1 Samsung SSD 32G
TompJoe
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March 30th, 2015 22:00
Thanks for all the suggestions, I learned a lot of stuff between various forums but in the end I simply bite the bullet and did a system recovery using the disks I made upon purchase of the machine a few years back. I felt I could not get around that I had some OS system files that were corrupted ( says the output of scannow ). The main hardrive was failing and getting worse on each use. I did not have a system repair disk ..... and the list goes on and on.
After the restore, I reloaded all my software, downloaded hundreds of MS Updates. Had to re-configure the bios and set the ssd for raid and caching with the new drive accelerated. The new drive is only 500gb versus the oem 2 TB, but I'll pick up something else soon. The WD 3TB discovers. I have it partitioned into 2, 1.5 TB partitions.
Everything is functioning fine. I created a system repair disk. I have scheduled backups and will be creating a system image. Hard drives do not last forever, but this time I will be prepared ( lesson learned ).
Joemt.
osprey4
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March 23rd, 2015 16:00
Hi Tompjoe,
Please post a screenshot of the disk management window. If the 500GB drive is not formatted, the file system should be shown as RAW.
TompJoe
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March 23rd, 2015 19:00
TompJoe
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March 23rd, 2015 20:00
Right clicking on disk1 and assign drive letter fails with error mentioned above.
Right clicking on disk1 and formatting says Unexpected error occurred.
I can clean this disk using cmd.exe and Diskpart "clean"
It then shows up as unallocated. So I initialize the disk and run New Volume Wizard. But it fails with the above mentioned error again.
osprey4
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March 25th, 2015 16:00
Look for any unknown device under storage volumes, and delete it. Then scan for hardware changes and allow the driver to reinstall. The try to partition the drive.
TompJoe
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March 26th, 2015 06:00
Tried that, comes back in the same state. Here's a more detailed description of the last attempt. I used diskpart to identify the new internal hd, and run clean. Disk Manager shows the disk 1 as "uninitialized" and "unallocated". Next I initialize the disk, it shows online. I can then right click in the area to the right and it prompts to run the "New Simple Volume". That kicks off the New Simple Volume Wizard. This gives a number of options regarding the max and min size of space and volume size. I can then choose to Assign a drive letter or Mount in the following empty NTFS folder. I have tried both choices. Each ends with the error "The operation failed to complete because the Disk Management Console view is not up-to-date...."
osprey4
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March 28th, 2015 05:00
I'm not exactly sure of the solution, but I think you need to stick to DOS-based tools. Find a bootable utility from the hard drive manufacturer.
Philip_Yip
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March 28th, 2015 16:00
Right click the section to the left where it says:
Disk 1
Basic
465.76 GB
Online
This will give you more options than Right clicking the unallocated space. Select convert to GPT Disk. Then try making a new simple volume.
osprey4
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April 2nd, 2015 11:00
Sorry to hear about that. The good news is now you're covered.