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laptop_j
Copper

Cannot create Factory Backup or Rescue Disk on USB media

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For my new Dell Inspiron 15 laptop with WIndows 8, I am trying to create a Factory Backup (~30GB I would guess based on how much of C:\ is used) on my 110GB Western Digital external USB Hard Disk Drive, and I am trying to create a Rescue Disk (~13GB) on 16GB PNY USB Flash Drive, but I can do neither task.

In the Dell Backup and Recovery, with my 110GB drive USB connected, I clicked on Recovery Media, which brings up the Factory Backup / Recovery Media screen.  I set the radio to USB Flash Drive instead of Discs (Discs = DVDs).  Pressed Continue.    There is a spinning clock (akin to the familiar hour-glass), but it just spins forever.  Most of the time, the clock just spins forever, but 1 time I instead saw an error like "no USB key found."

In the Dell Backup and Recovery, with my 16GB drive USB connected, I clicked on Rescue Disk, which brings up the Create Rescue Disk screen.  Under Drive Content, I checked Recovery Media but not System Backup.  Almost immediately, I see the error "No external hard drive detected."

Interestingly, I am able to create the Rescue Disk on my 110GB drive, but that is a waste of space since only 13GB is needed, so I want to use the 110GB drive instead for the Factory Backup.

Yet, both the 110GB drive and the 16GB drive are detected in Windows Explorer as a drive letter, and I can create a text file on them just fine, so Windows recognizes them.  To be sure the drivers were up to date, I right-clicked on Computer in Windows Explorer and selected Manage.  Under Device Manager | Disk Drives, both drives are listed.  For each, I right clicked and selected Update Driver Software | Search Automatically, but the result was "best driver software for your device is already installed."

I know that I can use DVDs instead of USB media, but I would prefer to have all data in 1 place (well, 2 places: 1 for the Factory Backup and 1 for the Rescue Disk); moreover, using multiple DVDs will be time consuming and seems riskier to me.

Please help!  Thanks.

30 Replies

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Hi laptop_j,

I suggest you to update the Dell Back and Recovery software by clicking on the “Update” tile. Please try creating the Recovery Media using the USB Media after the update and let me know your findings.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

Re: Cannot create Factory Backup or Rescue Disk on USB media

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I am having same issue as many.  XPS 8500. Windows 8 Pro. Dell Backup and Recovery version 1.0.0.2 no updates found on Dell Support - Drivers and Downloads. Recovery Media process will not detect my 16gb (14.9 formated) USB on any USB 2.0 or USB 3.0 port; trying with DVD, estimate of 11gb to write, fails after attempting 1st DVD. I have BIOS A09, no updates available.   Checked for bios 'usb debug mode' from another thread, no change. Disabled Bluetooth as well (mentioned in another thread on this topic).

 

UPDATE 4 January 2013:  The Recovery Disks I requested have arrived. 

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ipaul
Copper

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Same problem with dell inspiron 15z 5523

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osprey4
Diamond

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Hi Ipaul,

If you are in the US, go here to order replacement discs for your Dell. This will includes all the discs necessary to restore the operating system. If you are outside the US, call Dell customer service to order the discs.

Good luck!

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ipaul
Copper

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Thank you for your response osprey4. I'm located in France but tomorrow I will make a phone call to Dell and demand "replacement discs" as you indicated...

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Re: Cannot create Factory Backup or Rescue Disk on USB media

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same here. Windows 8 xps 12.

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osprey4
Diamond

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Hi Yaron,

We need a few details. "Same here" means what?

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speedstep
Diamond

Re: Cannot create Factory Backup or Rescue Disk on USB media

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Use a 32 GIG USB drive.   The actual storage on a USB flash drive is LESS than what you think.

A USB sandisk Cruiser FIT drive.  USB3 flash Drives will be a problem.

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MadridCzar
Copper

Re: Cannot create Factory Backup or Rescue Disk on USB media

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I had this problem but it  is solved :

1- if you have just bought your lab but it on the charger for 6 hours and after  this period let it attached to the charger and start to backup media recovery 

2-choose USB  but do not connect it until it give you a message  ( there is no USB ) 

3-put your USB ( Try 16Gb sandisk fat32 , it works with my dell7520 I7 )

it will show up start button click on it  >> this will take about 20-30 minutes after a message will appear that it is successfully done  << press ok 

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