This sort of problem is nearly always a laser/lens failure. There's nothing you can do to fix it. If you require the ability to read DVDs, you can either purchase an external drive, or replace the internal one. This side of the pond, a replacement will run $40-50.
thank you for that input, yes I had come to the saem conclusion and since I have 2 other laptops will prob go for the external one to use on the other 2 computers, I really only took it on as a project just to see if I could get it going, anyway, upon further investigation it does play cd and will even let me view pictures on a cd. but just wont have dvd's which leads me to think its a driver problem, I mean if it was the lens and I am not agreeing or disagreeing with you, then surely it would not read data of a cd Either ???
on another note but envolving the same computer I acquired some genuine dell driver software of a mate who used to have a dell computer and tried in install them and it said that it does not recognise the laptop as being a dell one, is that because i now have vista on it which I got from the original backup I made on an advent computer, to all software is this now an advent computer and not a dell ????
No, definitely the hardware. Trust me.
As far as drivers go, you can go to support above, then downloads and find all of the drivers for that system. You can search either by model number or service tag. Dell will only provide drivers for supported operating systems, but usually the Vista driver will work with Windows 7.
If you used a non-Dell OS disc to install the operating system, it may not read the Windows key as being a Dell, but I don't think it matters for downloads.
Oh I do and kinda figured it was that, anyway like I said I am running an experiment on it, as I said earlier I put vista on it from my advent computer and am waiting to see what happens after the validation period expires, since I have 2 other laptops ( 3 in total ) I am not keen to spend money on it, I want to see if it will still operating normally despite having an out of date key, and I would rather fix up the hardware on my advent computer, it is a much better one, duel core etc where the dell one is single core and so much slower when you try and multi task, which is to be expected.
my main laptop is a Hewlett Packard, 320 gig hard drive ( I have a 500 gig external ), 4 gig DDR III ram, p6100 processor and I really love it ( HP G72 B01 sa )
Just remember that you should have a Windows license right on the bottom of that Latitude if you need one.
I only recently upgraded from a Latitude D620, similar to your D820 (although it was dual core). And yes, there's no doubt my new lappie runs circles around the Latitude. But it served me well for near about six years.
Take care and good luck!
Recently my cd/dvd drive started not working and I don't have the icon in my computer. Does anyone know how I can go about getting the drive to work again?