We have an Inspiron 530S (desktop) loaded with Windows Vista Home Basic (Service Pack 2). We have Roxio Creator 10.2 to burn CDs/DVDs, and we have used this to back up data files without any problem. Recently, when we load a DVD-RW disc to read or a new disc to format, the drive does not recognize the disc. The light that typically remains solid on the front of the tower when data is being read only blinks. When we browse to the drive and select the DVD/CD ROM drive to expand or open it, we get "Please insert a disc". When we try to open through Roxio, same thing: "No disc". Commercially recorded movies on DVD can be viewed, for the most part, and I've tried the disc to load my work printer successfully as well. I've run diagnostics, and everything checks out. I've updated firmware, but to no avail. I would consider a new DVD/CD drive, except that some types of discs are working. Also, in my device manager, when I right-click the DVD/CD drive and select properties, it lists the device as a CD ROM drive (no mention of DVD). Is that pertinent?
It sounds like you may havw backed up data files using drag-and-drop method which uses DLA which is rather problematic.
You should be using Roxio to create a data DVD and use a DVD-RW.
A new, unrecorded DVD-RW is unresponsive, as well, whether through Roxio or My Computer: "Recently, when we load a DVD-RW disc to read or a new disc to format, the drive does not recognize the disc... When we browse to the drive and select the DVD/CD ROM drive to expand or open it, we get "Please insert a disc". When we try to open through Roxio, same thing: "No disc"."
Osprey: I ran the MS Fix it "wizard" for the upper and lower filter trick from your link above. When I use a DVD-RW disc to test, I have the following response: "Media in CD/DVD drive is not readable. The drive is empty or the media format is not supported." The same disc works fine in my laptop computer, and this disc has worked in this computer in the past.
If I test using a CD or a commercially recorded DVD, the wizard indicates the problem has been fixed. When I put the DVD-RW disc back in, however, it is still not recognized.
Go to Osprey's Toolbox (link below) and grab DVD Identifier and see if the media code of a blank DVD-RW disc can be read with that program running.
Please post back and let me know if you need more help.
Osprey: I downloaded the InstallIQ Updater, but when I attempt to launch the DVD Burning Software, I have a message that "the trial period has expired". Do I need to run the program in a different manner?
So sorry... I overlooked that specific hyperlink. Having downloaded the correct application now, I ran the DVD Identifier and have the following message:
[09:35:50] Waiting For Drive To Initialize Disc...
[09:35:52] ERROR : Unable To Initialize Disc In Time : Not ready - Medium not present [02/3A/00]
Both blank DVDs I've tried are Memorex brand: one is DVD+RW and the other is DVD+R.