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DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

I've had my Inspiron for about a year and a half, and now when I try and put a CD in the drive, to put it into Itunes for example, the drive starts rotating the disc at high speed, then stops, then does this over and over without even registering that there is a disc in the drive, and my computer freezes up when this happens.

I'm running Windows 7 - 64bit

Any advice would be greatly appreciated.

Thanks

 

Gordon

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11 Replies
osprey4
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Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

Hi Gordon,

Please run the Dell diagnostics on your drive (link to instructions below). What you want to do is a custom test, then perform the READ test with a data CD in the drive. That will tell us if you have a hardware problem.

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Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

I've run the tests, and they all passed fine. That would lead me to believe that it's a software problem. I'm glad there's nothing wrong with the drive though. What next?

 

Thanks

Gordon

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osprey4
Diamond

Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

Are you having problems with audio and data discs or just audio?

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Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

No just audio. Data Cds are working fine, as are DVDs. not sure why it's just audio cds, but none of the several i've tried have worked.

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osprey4
Diamond

Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

Try running the CD/DVD fix (link below). This utility will try to identify driver or other problems.

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Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

I used it, but each time I do, it tells me there's an unexpected error, and the Troubleshooter cannot continue. What do you suggest?
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osprey4
Diamond

Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

Go here and follow the instructions under "Let me fix it myself."

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Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

I've been in and done as it told me to do, and edited the Registry removing the upper and lower filter registry entries, but still the problem exists, and nothing has changed.

What should I do?

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osprey4
Diamond

Re: DVD/CD drive reads DVDs fine, but not CDs - Dell Inspiron 1545 - Optiarc DVD +- RW AD-7580S

Ok, here's an idea I have not had a chance to recommend. Press the Windows key and type "troubleshooting" and hit enter. Under the sounds category, troubleshoot audio playback. See if that's any help.

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