dgryder
1 Copper

DVD's are not recognized

i have a dell dimension e310 with a HL-DT-ST DVD+-RW GSA-H21N drive and it will not recognize dvd's.  Any help on this problem.

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1 Reply
7- Thorium

Re: DVD's are not recognized

Hi, dgryder:

There is a possibility that your DVD laser is not working. But I would first try updating the firmware, download and installation instructions here.

There is a way to test the drive's ability to read DVDs by running this diagnostic program for a bootable flash drive. There are many procedures for making a bootable flash drive such as these.

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