DVD stopped working on my Dell XPS 420

The DVD-R drive stopped working on my Dell XPS 420 a couple of days ago. I'm assuming this was caused by a Windows Vista update (only change that has occured on my system recently and is in the same time frame that the DVD drive stopped working).

I went to the "Computer->manage->event viewer->Summary of Administrative events->error" window and a recent (last day or so) error is listed numerous times as a "Service Control Manager Eventlog Provider" error # 7026 (again, I am assuming this is related to losing my DVD drive because of the "cdrom" field in the error message:

Log Name:      System
Source:        Service Control Manager
Date:          3/13/2009 11:41:28 PM
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxx
The following boot-start or system-start driver(s) failed to load:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <TimeCreated SystemTime="2009-03-14T04:41:28.000Z" />
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Security />
    <Data Name="param1">


Anyone have any ideas on how I can get my DVD drive working again (it no longer appears in the Vista Computer folder, forgot to mention that) ?


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1 Reply

Re: DVD stopped working on my Dell XPS 420

Hi, Willy:

The solution to a missing drive is to delete the upper and lower filters by following the article in the CD/DVD FAQ under "code 39 error in Vista".

By the way, all of that computer gobbledygook has nothing to do with this problem.

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