I have 2 WD15s that no longer work and should be under warranty, they are not even a year old. One has a SVC, PPID and express service code and the other just has a PPID code.
None of these codes work when look up the warranty. I'm figuring a good ol fashion phone call would do the trick to get them replaced....well hopefully.
What's up Dell? What's your response? the good people are waiting!
I have contacted the Dell Moderator (Jesse) twice about this issue suggesting that he close the discussion thread. It is quite obvious that due to a manufacturing fault that a large number of these docking stations have been delivered to customers without service tags. However, Dell has no interest in solving the problem, so basically we are wasting our time trying to get them to sort it out. As you say - they have washed their hands of the issue.
I just phoned up Dell Support and gave them the PPID number and that was good enough, they could find all the details from that and they are sending a new Dock out.
I noticed when unpacking the docks that the cable has a slight kink in each one. They probably should ship them as two separate parts like the power adapters or in a bigger box so the cable does not have to kink like that...Thanks for the info, will be getting my order numbers and PIDs together.
@basijan I will be using MAC addresses if there are no Service Tags to Identify these devices.