I have a WD15 dock that shows a svc tag but it doesn't qualify as a svc tag when I ry to enter it for support for my ultimate goal to make a warranty claim.
I have two of these docks that are no longer functioning. It would be super nice to be able to check to see if they were still in warranty or not.
One has an express service code and the other doesn't. Does anyone know if the Dell support chat can help me with them?
Hello, What is the solution for the missing service tag? I bought a docking station this week and am also missing the service tag. I'm going to review the product on amazon and let people know of the problem if there isn't a solution. I can't register the product because of the missing service tag.
I have 2 WD15s that no longer work and should be under warranty, they are not even a year old. One has a SVC, PPID and express service code and the other just has a PPID code.
None of these codes work when look up the warranty. I'm figuring a good ol fashion phone call would do the trick to get them replaced....well hopefully.
What's up Dell? What's your response? the good people are waiting!
I have contacted the Dell Moderator (Jesse) twice about this issue suggesting that he close the discussion thread. It is quite obvious that due to a manufacturing fault that a large number of these docking stations have been delivered to customers without service tags. However, Dell has no interest in solving the problem, so basically we are wasting our time trying to get them to sort it out. As you say - they have washed their hands of the issue.