Highlighted
mikehende
3 Argentium

Dell Inspiron 530S not recognizing External drive's CD or DVD?

I have no idea what happened here, my external optical drive all of a sudden is not playing any dvd or audio cd's on it's own but works fine otherwise, when I look in My Computer the optical drive emoticon.Yes.title as shown in the attached screenshot is not showing the cd or dvd contents, when I right-click on the drive and select open it plays either cd or dvd so it' 2 things here, the autoplay is not working and the drive is not showing the dvd or cd info as it normally does. I purchased a new external drive and same deal, any ideas how to fix this please?

Reply
10 Replies
Highlighted
7 Thorium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Hi Mikehende,

Merry Christmas!

Windows 7 has an autoplay troubleshooter. I'd start with that.

Reply
Highlighted
mikehende
3 Argentium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Thanks for the advice, I tried this below but it did not work:

There are several reasons for this problem. AutoPlay might be restricted by Group Policy, it could be canceled by a program that is running, or the service that AutoPlay needs to start might not be running.

Here are some things to try:

  • Ask your network administrator if AutoPlay is restricted by Group Policy, and if so, what to do instead.

  • Close other programs that might be interfering by accessing the device or media directly.

  • Follow these steps:

    1. Click the Start button Picture of the Start button, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. At the command prompt, type net start shellhwdetection, and then press Enter.

    3. Restart your computer.

Reply
Highlighted
7 Thorium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

After running that command and restarting, go to Autoplay and hit reset defaults. Then see if it works.

If not, check for this missing registry key: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

Recreate the key, and then create a key entry 'NoDriveTypeAutoRun' as a REG_DWORD with a value 91 (Hex). Restart.

Reply
Highlighted
mikehende
3 Argentium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Not sure what you mean by check for this key? Please see screenshot to see what I am seeing so I am guessing the key is there? If yes then how should I create a new key entry please?

Reply
Highlighted
7 Thorium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

See if this article helps you see what is needed. The key is within HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer, and the value of 91 indicates AutoRun is enabled for CD/DVD drives and USB flash drives.

Reply
Highlighted
mikehende
3 Argentium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Did as you've suggested and thanks for that link, the autoplay now works fine [thank you very much!] but I still have problems with my pc recognizing the contents of tsome drives which is baffling me, I have 2 external drives which you can see the contents of including the G drive but with the Y optical external drive, you cannot see the contents in explorer view as shown in first attachment and an external flash drive [Removable Disk F], you cannot see the contents even when you open up the drive as shown in 2nd attachment but in the explorer view you can clearly see where it shows that 14.2gb is free so the contents are there but just not visible?

 

http://img844.imageshack.us/img844/8729/qy7u.png

 

http://img12.imageshack.us/img12/7538/gc5s.png

Reply
Highlighted
7 Thorium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Go to folder options and uncheck the option to hide protected operating system files. Then see if any files appear in your flash drive file contents window.

Reply
Highlighted
mikehende
3 Argentium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

didn't work, I just tried the flash drive on another pc and same deal, does this mean the drive is dead?

Reply
Highlighted
7 Thorium

RE: Dell Inspiron 530S not recognizing External drive's CD or DVD?

Same deal as in you can't see any files? Then yes, that flash drive is dead.

Reply