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May 11th, 2008 03:00

Dell Inspiron E1505 problem with the DVD/ RW driver....please help

My computer will not read cds or dvds..... in the properties of the drive under the device status it says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

 

I did what the troubleshoot said to do and it did not work..... also in the device manager by the device there is a yellow circle with an exclamation point.

 

i use windows xp home

 

please help

 

 

if you need more info i can give it............ thank you 

10.9K Posts

May 11th, 2008 03:00

Try this article for Windows XP ...............


http://support.microsoft.com/kb/314060/EN-US/

617 Posts

May 11th, 2008 18:00

If the KB article Skybird posted doesn't help, you're probably better off reinstalling Windows. The problem is not going to be easily fixed.

2 Posts

May 12th, 2008 16:00

problem solved thank you

10.9K Posts

May 12th, 2008 17:00

You are welcome ..... works everytime it is tried ..... Best regards.
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