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Dell Studio 15 wont accept disk

Im trying to install my norton antivirus however when i try to put the disk into the driver it ejects the disk back out again. Any solutions?

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osprey4
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Re: Dell Studio 15 wont accept disk

Hi Sftbllstar16,

Please go to the CD/DVD FAQ (link below) and follow the instructions to run the Dell diagnostics on your drive. In order to test the drive, you need to put a data disc in the drive. If you are able to insert a data disc and the test passes, then your hardware is fine and we can consider other issues. If you are not able to insert a disc, i.e., the disc is ejected by the drive, then your drive is defective and needs to be replaced.

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Re: Dell Studio 15 wont accept disk

Thanks, Ill have to replace it then or buy a new computer. It just ejects the disk when I try to place it in. Thanks for the answer!

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