mmaizel
1 Copper

Dimension HItachi DeskStar Drive failure under warranty BUT NO PARTS AVAILABLE FOR DATA RECOVERY !

I bought a DELL Dimension 9100 desktop with a 500 Gbyte HItachi DRive manufactured in May 2005. Drive failed mechanically in 7 months.  DELL replaced the drive BUT My professional Data Recovery company CANNOT find the needed heads/parts for the drive ANYWHERE. A warning to all: IF THIS IS TRUE AND YOU HAVE A FAILURE IN THE NEAR FUTURE, YOU WILL NOT BE ABLE TO RECOVER DATA FROM THAT DRIVE.  Suppliers say it is too new.  I say we need to find those parts ASAP.  Since it is a mechanical failure,  I feel I should NOT have to lose my data because there are no parts available for recovery from Hitachi. WHAT DOES DELL SAY TO THIS ?

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9 Replies
8 Xenon

Re: Dimension HItachi DeskStar Drive failure under warranty

They won't say anything. Their responsibility is to replace the drive under warranty, not to data recovery.

Besides that, assuming other users are more diligent about backing up, data recovery is a non-issue. It's an issue only if you're short-sighted enough not to keep backups.
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mmaizel
1 Copper

Re: Dimension HItachi DeskStar Drive failure under warranty

Thanks for the slight.  But you missed the point. It was backed up until a month ago.  That doesn't change the FACT that parts are not available for that drive for ANY data recovery for any failures. I should think that DELL wouldn't sell drives for which data recovery cannot be done - at the buyer's expense, of course when all acknowledge, also that it was it was a mechanical failure. Do you have a reply to THAT ?
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Ed C
5 Tungsten

Re: Dimension HItachi DeskStar Drive failure under warranty

Just what on earth are you talking about. Dell or any other maker of PCs, notebook or desktops, use all the same parts from all the same manufacturers.

IT IS UP TO YOU to backup your data and recover any data that is not backed up.

There are data recovery services that can take that drive, strip the disks out of it and retrieve all the data on them. IT IS very costly.

If you feel this post is some type of SLIGHT then have a nice life and try another forum. Mainly one that is for desktop PCs NOT notebook PCs.

Oh as a side note. BUY the same type drive and have your data recovery company swap out the disks. Personally I don't think much of whatever data recovery company you're trying to use.

Message Edited by Ed C on 03-19-2006 02:46 PM

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mmaizel
1 Copper

Re: Dimension HItachi DeskStar Drive failure under warranty

Buying the same drive IS part of the solution. The point is that you cannot buy the exact drive. It has to be exact to the level of the MLC for cleanroom extraction.  It cannot be just an HItachi Deskstar with a given model and capacity. The recopvery company reports they cannot GET the same drive in order to do a cleanroom (yes, you are right, it's expensive) recovery --- from conventional (drive) suppliers or from the manufacturer.  The company I talk about has been in the business since 1990 with major federal agencies and private companies including DELL as their customers. I've been told that the exact drive may have only been produced 50 times before something in the heads or drive software was changed.  It would help if someone who understands cleanroom recovery using replacement heads and software and the requirements for same responded here. Note that I said above "IF THIS IS TRUE"...referring to the above... I'd really be delighted to hear from somone who REALLY knows the considerations involved. I understand Hitachis are used in laptops, too, by the way. Thanks. 
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8 Xenon

Re: Dimension HItachi DeskStar Drive failure under warranty

Try another data recovery service. I would find it hard to believe that Ontrack can't help you out - it may cost you $5000 or more, but they can recover almost anything from any drive in almost any condition.
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Ed C
5 Tungsten

Re: Dimension HItachi DeskStar Drive failure under warranty

Thumbs UP to ejn63.

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Highlighted
Tboy21
1 Copper

Re: Dimension HItachi DeskStar Drive failure under warranty

Data recovery can get expensive sometime, so it all depends how much your data worth...

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7- Thorium

Re: Dimension HItachi DeskStar Drive failure under warranty

DriveSavers Data Recovery Services – Hard Drive, Disk & RAID ...


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7- Thorium

Re: Dimension HItachi DeskStar Drive failure under warranty

Tboy21,

This is a five year old thread. Just thought I'd let you know since you seem to need a clue.

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