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iainbax
Copper

Disc Eject not working BRAND NEW TODAY

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Any help appreciated as to what the problem is with the disc eject on STUDIO1735, delivered today.
It will not eject using either Fn"f10" or the soft touch button above the keyboard. The only way i can eject a disc is by RtClk on mouse and "eject" or by going into "my computer" and ejecting from there. The buttons DON'T WORK.

Is there a "simple fix" for this - or is it a "back to Dell" job?

Thanks - Iain

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shesagordie
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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iainbax

As this is a brand new notebook, you need to contact Dell ASAP about this.

Bev.

 

If my answer was helpful, please use the 'Did this answer the question' and click: Yes
Forum Member since 2001
I am not employed by Dell

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QJE0203
Bronze

Re: Disc Eject not working BRAND NEW TODAY

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I had the same problem as yourself. I phoned Dell support and they downloaded some new drivers and the cd came out. I'm not sure if it as fully fixed the problem as the odd CD keeps getting stuck.

 

Regards QJE

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Anonymous
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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Fixed? - Apparently not! I just purchased a Dell Studio XPS 1640 and it exhibits the problem of not being able to use the touch panel eject to successfully eject the CDRom. Although it will eject before windows boots or if I use My Computer to eject the CDRom.

I tried every solution offered to me by both Dell Tech Support and community forum contributors. 

Tried:

  • SATA set to AHCI in bios with the associated registry change.
  • Dell quickset uninstall/install  ....... uninstall.
  • Latest Bios update (A07)
  • Poking my eyes out with a spork!

Nothing seems to work and now I'm partially blind!

Since they can't figure out the problem maybe they can create a driver that will allow us to map the button to a quicklaunch item like - the dell community forums website - since I spend so much time here trying to solve issues. Smiley Wink

Just a thought!

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osprey4
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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Hi, Ih8dale:

Yours definitely is a software issue, since the physical button works outside of Vista. The user above mentioned a driver update fixed the problem. Have you checked downloads for any updates?

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Anonymous
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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Thanks for the reply.

Why yes I have, there are no device drivers for the touch panel buttons. The only thing that *may be relevent is the Dell Quickset which I've tried and eventually uninstalled. There is one version available, dated 1/9/2009, 9.2.13 A05. The is a CD-rom firmware available for the TS-T633A 12.7mm Slim Slotload 8x DVDRW Drive which I was current on.

I assume the above poster was referring to the dell quickset because when I called Dell that's all they had me look at. But, I'll also note he wasn't sure the problem was fixed. I'd also like to add that I personally know of 3 XPS's that have the exact same issue, some never installed the quickset and some did.

I wish the poster would have refferenced the actual "driver(s)" that were installed.

Thanks for YOUR help. It's much appreciated.

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gcvivaldi
Copper

Re: Disc Eject not working BRAND NEW TODAY

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Maybe it is related with the hinge cover. The button of hinge cover might not work. There are several similar cases in this forum on Studio 1735, 1737.

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Anonymous
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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I'm gonna send mine back and get another brand. I'm sooo tired of Dell products.

 

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Anonymous
Diamond

Re: Disc Eject not working BRAND NEW TODAY

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My Toshiba is awesome and everything works. Kinda didn't expect that after having Dells for so long.

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jastorino
Copper

Re: Disc Eject not working BRAND NEW TODAY

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Hey everybody.  I wanted to write in because I just got my studio xps 1640 today and was experiencing the same problem -- the eject touch button was not working inside of windows.  The root cause for me was that I had disabled the "Dell Quickset" from startup inside msconfig.  I am not exactly sure what this software does, but when I enabled it everything worked just great!

Hopefully this will help somebody else out there Smiley Happy

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