heels87
1 Copper

Drive restore problem

MediaDirect Reinstall DVD formatted my disk to rebuild MediaDirect partition, but a new fresh Windows installation doesn't let me recover the Factory Image state.

From the Windows partition manager I see that there isn't the RECOVERY partition.

What can I do?

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8 Replies
ww55
1 Nickel

Re: Drive restore problem

If you formated the drive you will have lost the ability to access the Factory restore function. IF you did a full install of windows you do not need the factory restore. Once you alter the MBR the Factory restore option will not work, and the only way to redo the system will be a fresh install using the recovery partition.

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heels87
1 Copper

Re: Drive restore problem

I'd very much like to do a fresh install using the recovery but the steps in the manual do not work, and I think that's because there isn't any recovery partition on the hard disk as now! How can I proceed to restore the HD to factory settings?

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TheRealFireblad
4 Ruthenium

Re: Drive restore problem

As ww55 advised, you can't restore your system to its factory settings, without the Recovery partition emoticon.Idea.title

Your only option from now on, it do 'clean' install the OS, and reinstall the drivers etc yourself.

 

It's advisable once you have reinstalled everything (OS + service pack, all drivers, Windows Updates), to create your own image of the hard drive... or at least your C:\ partition - if you have more than one partition.

Acronis True Image or Norton (/Symentec) Ghost are the two most popular product for doing so.

But there are a number of FREE programs you can use for the job - including:

 

O&O DiskImage 3 Express
HDClone
Macrium Reflect
Clone MaXX
Self Image
DriveImage XML

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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heels87
1 Copper

Re: Drive restore problem

I find it completely unreasonable that software provided by Dell broke my installation. I am really looking forward to get a fresh disk or disk image to copy to my HD.

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RobinBredin
4 Ruthenium

Re: Drive restore problem

I find it completely unreasonable that software provided by Dell broke my installation. I am really looking forward to get a fresh disk or disk image to copy to my HD.

 

Hi heels87, HERE is an support journal on how to get your Operating System on your system, and HERE is an support journal on how to get your drivers on and in what order, also HERE is an support journal on medis direct.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

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heels87
1 Copper

Re: Drive restore problem

Thank you RobinBredin, I've read what you've suggested and found this particular notice:

 

"Restoring the original factory image erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost."

 

I'm afraid to see that this was not specified on user's manual!I'll give some explanations about the facts that generated the bigger problem:

  1. After the laptop was shipped to me, I turned it on and Vista started correctly;
  2. I decided to try the MediaDirect functionality, then turned off the computer and pushed the external MD button;
  3. MediaDirect showed "MD partition missing", and failed to start;
  4. Angry for that, I've read the User's Manual to restore the MD partition, and the steps were:
    1. Prepare the Hard Drive with MD Reinstallation DVD
    2. Reinstall MD with the same DVD
    3. Reinstall the OS (so I thought that if the process needs to "prepare the drive" and the "reinstall the OS", the utility won't erase the recovery partition too (it would be unreasonable!);
  5. I managed to follow the steps as indicated and reinstalled Vista;
  6. I inserted OS Reinstall DVD and searched for the Image Factory Restore, but there was not.

I discovered that MediaDirect DVD erased also the RECOVERY partition, so now I have solved a problem (MediaDirect is correctly working) to get another one bigger (Vista can't be restored completely, because a fresh OS installation cames without Aero and so many other things that I paid for).

I managed to have a deeper view of the hard drive by starting Ubuntu Live from a CD (I didn't installed that). The Recovery partition is definitely lost, and when Ubuntu loads (with "nosplash" set) it shows a list of hardware errors on different sectors of the hard drive.

I think that MD wasn't working from the beginning because of some physical disk errors, that I have been able to discover only by starting Ubuntu Live; I think I would contact the phone support now, to request a new working hard disk.

Does a replacement hard drive come as in factory state?

Any suggestion?

 

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RobinBredin
4 Ruthenium

Re: Drive restore problem

Hi, If your hard drive needs replacing and your system is still under warranty. Then you can request that your hard drive has the partition. If by chance they say no, then i would tell them to send you out replacement disc as well.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

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heels87
1 Copper

Re: Drive restore problem

It's the better thing that I cand do, but not what I was searching for (in case the answer "no" to the factory state replacement hd request). I mean, if I played bad with some dangerous apps then it has been a choice, mea culpa. But I used Dell's software, if they say "no" I would became very angry.

Il'let you know how the story ends, stay tuned emoticon.Wink.title

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