Hi...I just got an insprion 530 desktop with windows vista and TSSTCorp DVD +- RW TS-H653B ATA drive in November and it has been working fine. One day I go to play a CD and realize there is no CD drive in my comp. So I go to device manager and there is a yellow exclamation point next to it..I click for more info and it says error code 10 device cannot start. This happened twice.The first time I was able to do a system restore to back in April, and the CD drive was fine again, but this time..I waited too long - The restore point where it worked is no longer available...I am thinking maybe a windows update? - I have those set to auto install at 3am I dunno what else it could be.
here is what I have tried:
-uninstalling driver and restarting computer does not work..it tries to install the driver again but fails
-booting into safe mode- does the same thing
-doing a clean boot (disable all startup items and non-microsoft services) same thing happens
bios detects the drive fine
it passes all tests in the dell diagnostics utility
shows up in device manager w/ error code 10
does not show in my computer
what's the deal here? I tried going on dells driver DL site for my model, but there are no driver updates, only firmware updates, I tried dlding the firmware update, but when I run it it says it can't detect the drive!
what do I do..I have a practically new computer that cannot use the CD drive until this is fixed! Help!
nvm...I followed the directions in this post http://www.dellcommunity.com/supportforums/board/message?board.id=dim_cdrom&message.id=143451&query.... and it solved my problem!
did not know that error code 10 and error code 39 were the same...thanks
Just wanted to let you know you guided me to the answer I needed to fix my problem. Thanks so much for taking the time to post your fix.
Code 10 is Code Blue. The drive is dead (probably the lens). Both my drives went out thusly, but only the DVD function. Both still will do CDs. Nevertheless, I bought an external DVD writer.
I followed the directions in this post http://www.dellcommunity.com/supportforums/board/message?board.id=dim_cdrom&message.id=143451&query.... and it solved my problem!
I don't know if it originally linked to it, but that link is (now?) pointing to the forums front page - rather than a specific thread?
It would be beneficial to anyone else with code 10/code 39 errors who search the forums, if you could edit your post, and change the URL to the thread in which you found the solution emoticon.Idea.title
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