Storage, Drives & Media

Last reply by 10-13-2022 Unsolved
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Flash drives not recognized

When I plug in a SanDisk Cruzer 8GB flash drive on my Dimension 8400 I receive an error message “USB device not recognized, one of the USB devices attached to this computer has malfunctioned and windows does not recognize it”.  I also get the same error message when I connect a Canon Powershot camera; both of the devices have worked in the past, the mouse, keyboard, and printer are USB and they function correctly.  A Kingston flash drive works fine.  The SanDisk also works fine in my Dell Dimension 2400 therefore it has to be a computer configuration or software problem.  The light on the SanDisk does not illuminate and it will not show up in the device manager.  I have tried to delete the device in the manager when it shows up as an “unknown device” under imaging devices but did not help; all the other devices state that they are working properly even the camera when it shows temporarily (but I can not access it or load photos).  I have also tried different ports but to no avail (same with camera).  I have seen numerous entries on your forum about this issue so it is a common problem that has been around for a long time but no definite fix.  Have you found a fix for this problem with out re-installing XP?  I read where several people updated the BIOS and that did not help.  Your help with this problem would be greatly appreciated I can not use my camera any more, thank you.





Operating System new – server roles


System Model

Windows XP Home Edition Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/1/2009 1:28:49 PM


Dell Inc. Dimension 8400
System Service Tag: <ADMIN NOTE : Service tag removed per Privacy policy> (support for this PC)
Chassis Serial Number: <ADMIN NOTE : Chassis serial no. removed per Privacy policy>
Enclosure Type: Mini-Tower

Processor a


Main Circuit Board b

3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Hyper-threaded (2 total)


Board: Dell Inc. 0J3492
Serial Number: ..CN4811147J00OF.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A01 07/17/2004

new USB Storage Use in past 30 Days (mouse over last used for details)


new Hosted Virtual Machines (mouse over name for details)


Last Used

Kingston DataTraveler 2.0, s/n 001000000000000000000262, rev 1.00

12/12/2011 2:21:53 PM


None discovered

Drives new – drive encryption


Memory Modules c,d

79.99 Gigabytes Usable Hard Drive Capacity
57.32 Gigabytes Hard Drive Free Space

SAMSUNG CDRW/DVD SM-352F [Optical drive]
3.5" format removeable media [Floppy drive]

WDC WD800JD-75HKA1 [Hard drive] (80.00 GB) -- drive 0, s/n WD-WMAJ95362634, rev 14.03G14, SMART Status: Healthy


3072 Megabytes Usable Installed Memory

Slot 'CHANNEL A DIMM 0' has 1024 MB
Slot 'CHANNEL B DIMM 0' has 1024 MB
Slot 'CHANNEL A DIMM 1' has 512 MB
Slot 'CHANNEL B DIMM 1' has 512 MB


Local Drive Volumes new – volume encryption







c: (NTFS on drive 0)

79.99 GB

57.32 GB free




Network Drives


None discovered

Users (mouse over user name for details)



































 Marks a disabled account;    Marks a locked account



on NUL:

Dell AIO Printer A920

on USB001

Microsoft Office Document Image Writer Driver

on Microsoft Document Imaging Writer Port:

Microsoft XPS Document Writer

on XPSPort:




Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2652
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]


RADEON X300 Series [Display adapter]
RADEON X300 Series Secondary [Display adapter]
DELL E172FP [Monitor] (17.1"vis, s/n XX-0J1806-XXXXX-479-CESG, July 2004)

Bus Adapters



Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C


Sound Blaster Live! 24-bit
Unimodem Half-Duplex Audio Device

Virus Protection [Back to Top]


Group Policies

Norton AntiVirus Version

    Virus Definitions Version Up To Date

    Realtime File Scanning On


None discovered

Communications new – connection speed & status


Other Devices

Conexant D850 56K V.9x DFVc Modem




↑ Broadcom NetXtreme 57xx Gigabit Controller


Auto IP Address: / 22





Dhcp Server: 



Physical Address: 



Networking Dns Servers: 



USB Human Interface Device
Dell AIO Printer A920
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
Generic USB Hub
USB Printing Support
USB Root Hub (5x)



Network Map (mouse over IP address for physical address) [Back to Top]


Device Type

Device Details

Device Roles


Windows XP Workstation

Livingroom (in MSHOME)

Browse Master




Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 11/08/2011 Microsoft Security Bulletin Summary) have been installed.

Hotfixes from Microsoft Update (agent version 7.4.7600.226) wait for download and install approval. Last install: 10/5/2011 12:58:20 PM, download: 10/5/2011 12:58:08 PM, check: 12/12/2011 11:38:51 AM.




Software Licenses [Back to Top]



Belarc - Advisor


CyberLink - PowerDVD


CyberLink - PowerDVD


Microsoft - Internet Explorer


Microsoft - Office Basic Edition 2003

73102-OEM-5690611-52546 (Key: BK6PV-979XC-8BXT4-BYHJM-DMFFT)e

Microsoft - PowerShell


Microsoft - WebFldrs XP


Microsoft - Windows XP Home Edition

76477-OEM-0011903-00102 (Key: RCBF6-6KDMK-GD6GR-K6DP3-4C8MT)e

Norton - Internet Security


Sonic Solutions - Sonic DLA


Sonic Solutions - Sonic RecordNow!





Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]

  ABBYY (BIT Software) - FineReader Version (private)

  Adobe Reader Version

  Adobe Systems, Inc. - Shockwave Flash Version 11,0,1,152

  Adobe Systems, Inc. - Shockwave Flash Version 11,1,102,55

  Adobe Systems, Inc. - Shockwave for Director Version 11.5.9

  Adobe Systems, Inc. - Shockwave Version 11.5

  AIO exe Version

  Apple Inc. - Bonjour Version

  Apple Inc. - iTunes Version

  Apple Inc. - MobileDeviceService Version

  Apple Inc. - QuickTime QuickTime 7.6.9 (1680.9)

  Apple Software Update Version 2.1.3

  ATI Desktop Component Version

  ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4100.03

  ATI Smart Version 5.13.0020

  Belarc, Inc. - Advisor Version 8.2f

  BVRP Software - FaxTools Version 1.00

  Canon Camera Access Library 8 Version 8, 5, 0, 2

  Canon Utilities CameraWindow Version 7, 4, 0, 7

  Canon Utilities MCULauncher Version 1, 3, 0, 4

  Canon Utilities MyCamera Version 7, 3, 0, 5

  Canon Utilities PhotoStitch Launcher Version

  Cinematronics - 3D Pinball Version 5.1.2600.5512

  Creative Diagnostics 3 Version

  Creative Graphic Equalizer Version  Creative MediaSource Version

  Creative Restore Defaults Version 2.00.06

  Creative Service for CDROM Access Version

  Creative Speaker Settings Version

  Creative Surround Mixer Version

  Creative Technology Ltd - EAX Console Application Version

  Creative Technology Ltd - MDCenter Application Version 1.50.00

  Creative Techology, Ltd. - SFBM Application Version

  Creative Volume Control Version

  Creative WaveStudio Version

  Cyberlink PowerCinema 3.0 Version 3.00.0000

  Cyberlink PowerDVD 5.0 Version 5.00.0000

  Dell Computer Corporation - Button Manager Executable Version

  Dell Photo Editor Version

  EOS Utility Version 1, 1, 0, 8


  Google Updater Version 2.4.1441.4352.beta

  GoogleToolbarNotifier Version 4, 1, 509, 1944

  Inkjet Printer Version

  iolo System component Version

  iolo System Mechanic Version

  Lexmark International, Inc. - MarkVision for Windows (32 bit) Version 8.16

  Microsoft (R) Windows Script Host Version

  Microsoft Application Error Reporting Version 11.0.8163

  Microsoft Clip Organizer Version 11.0.8164

  Microsoft Corporation - Internet Explorer Version 8.00.6001.18702

  Microsoft Corporation - Messenger Version 4.7.3001

  Microsoft Corporation - Office Source Engine Version 11.0.5525

  Microsoft Corporation - Windows Installer - Unicode Version 3.1.4001.5512

  Microsoft Corporation - Windows Movie Maker Version 2.1.4028.0

  Microsoft Corporation - Windows® NetMeeting® Version 3.01

  Microsoft Corporation - Version 1.2.626.1

  Microsoft Data Access Components Version 3.525.1132.0

  Microsoft Office 2003 Version 11.0.8341

  Microsoft Office Document Imaging Version 11.0.8166.2

  Microsoft Office InfoPath Version 11.0.8161

  Microsoft Office Outlook Version 11.0.8326

  Microsoft Office Picture Manager Version 11.0.8161

  Microsoft Office Save My Settings/Profile Wizard Version 11.0.8161

  Microsoft® .NET Framework Version 2.0.50727.3053

  Microsoft® .NET Framework Version 3.0.6920.1427

  Microsoft® .NET Framework Version 4.0.40305.0

  Microsoft® Windows® Operating System Version 11.0.5721.5145

  Printer Driver Uninstall Version

  RecordNow Version 7.0.0

  RemoteCaptureDC Version 3, 1, 0, 5

  Sonic Solutions - Drive Letter Access Component Version

  Sonic Update Manager Version

  Sun Microsystems, Inc. - Java(TM) Platform SE 6 U29 Version

  Symantec Corporation - Norton Internet Security Version

  Symantec Corporation - Norton Protection Center Version 18.6

  Symantec Security Technologies Version


  Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0

  ZoomBrowser EX Version


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3 Argentum

This issue can be caused if any of the following situations exist: The currently loaded USB driver has become unstable or corrupt. Your PC requires an update for issues that may conflict with a USB external hard drive and Windows. Windows may be missing other important updates hardware or software issues.

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