I have a XPS1701X running Windows 7. I discovered a few weeks ago that my Disk Drive no longer worked. Its a Code 39, I've tried uninstalling and restarting, I've tried deleting the upper and lower filters, I've tried uninstalling recent updates, ran Dell's diagnostic, ect. Basically everything. when i uninstalled the drive and restarted, it said "HL-DT-ST DVDRWBD CT30N failed, basically Device driver software was not successfully installed. I'm at my wits end. I am an Architectural Engineer and basically don't have a disk drive. This is a problem. Somebody please help me!
It can be annoying with technical issues like this and i can understand the importance of the computer for an Engineer. Let me try resolving this issue for you.
There are several causes of Code 39 errors:
I recommend updating firmware for the DVD drive. I have provided a link below for firmware update:
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In case of expired warranty scenario, we would not be able to extend warranty entitled services.
Check warranty status: http://dell.to/zEE2Cm
Awaiting your response!
I am also having the same issue with my blue ray drive on my Dell XPS 15" laptop having Windows 7. The BD drive just doesn't get recognized.
I wanted to try the firmware upgrade available here : http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-17?driverId=523CM&osCode=W764... but it happens to be for 32-bit Windows only.
On my 64-bit windows, it fails saying "FLASH32N.EXE is not compatible with the version of Windows you're running.".
How should I do the firmware upgrade for BD drive? Is there a 64-bit version of the same?
Thanks in advance,