bmgbmm
1 Copper

HDD on boot-up requires a password

Inspiron 6000 lap on XP.

Suddenly on startup a HDD password screen comes up asking for a password.

This password was never set.

Taking the HDD out and using it with an enclosure on another computer won't even be recognized.

Is this issue resolvable?

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5 Replies
7- Thorium

Re: HDD on boot-up requires a password

Hi, bmgbmm:

You'll need to contact Dell directly for help. They will require proof of ownership, for obvious reasons.

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bmgbmm
1 Copper

Re: HDD on boot-up requires a password

Spoke to De

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bmgbmm
1 Copper

Re: HDD on boot-up requires a password

Spoke to Dell.

Explained the lock-up at boot asking for a password for the HDD.

Since the lap is out of warranty they wanted $49. + tax to coach me over the phone to possibly solve the problem.

If it was determined to be a software problem they'd pass me over to the software dept.

If it was mechanical in nature they would suggest sending the lap in for service at $250 + .

Q.?

If the password was never entered is this a HDD failure?

Is it a software issue?

Is there a password for this 60G Toshiba drive available to unlock it?

Or

Give up and buy another HDD and reload?

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msheidi
1 Copper

Re: HDD on boot-up requires a password

when i turn on my laptop it is a inspiron/e1505 service tag < ADMIN NOTE : Service tag removed per privacy policy > it say harddrive need passwort please can u help me

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8 Krypton

Re: HDD on boot-up requires a password

msheidi

You need to use Osprey4's posted solution for this and contact Dell.

Bev.

 


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