Just got my XPS 8500 and have a question about the disk drive. Everytime the disk is inserted it spins so loud for about 3 minutes then it gets quiet. Is this normal? Or is there any solution to stop that?
Delete upper filter and lower filters.
Follow below steps to delete upper and lower filters.
If upper filters and lower filters are still missing you can go ahead and run the Microsoft fixit.
I have provided a link to run Microsoft Fixit:
if the above steps would not work ,I recommend reseating the DVD drive.
I have provided a link below to reseat DVD drive:
From the above link, click on Optical drive and try reseating the optical drive.
Please let me know if you have any other queries.
Thanks & Regards
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Removing the upper and lower filters is only if there are error codes associated with the DVD drive. I do not have that problem.
Microsoft Fixit will not help with this problem.
Reseating the drive did not help.
Is the drive defective or is this normal operation?
The high speed spin is not usually normal. Does this happen with all inserted discs? Test the drive. The Diagnostics should be on your hard drive. Press F12 at startup while the blue Dell is on the screen. This will take you to the boot menu where the Utility Partition or Diagnostics will be a choice. Run the Custom Test for the drive and have a data CD or DVD (not music CD or movie DVD) in the drive for the read test.