This does not work for me. I can't see the filters. I have done a checkup for hardware (there were no problems). When I insert a cd it starts rotating, then it stops. It won't show that a cd is inside. I have the same disk-drive and I did an update from windows 10 recently.
I wasn't surprised to find others having problems with the GU09N, but this thread is not new! Looks like Dell is still trying to pawn off these poor drives. My new purchase was an Inspiron 15-5000 series 5700 and I received it about 1.5 weeks ago. First shot at this drive and I could not read either CD or commercial Audio drives more than 5% of the time! Second replacement, refurbished one of course, yielded reliable Audio and data, as much as I tested, but could not handle Commercially made Movie disks. In all failure cases, the drive mostly would not load a disk at all with File Explorer not seeing it. In a few cases it got past that point , but failed elsewhere, like a movie would start playing (would not always autoplay) and hang about 2-4 minutes into it, hanging the application (all 3 I tried) and even cause an auto-reboot of my PC. I now have 3rd drive in and its worse than #2. Back to sporadically loading/reading CD/DVDs, mostly able to use Audio disks, same Movie failures. Dell Hardware Diagnostic tests fail, mostly can't recognize disk in the drive, or fail during read operations when it does load. After about 24 man-hours of debugging/testing along with Dell Technical Rep, it seems hopeless and I can only warn others : Do NOT buy a system with a after-market optical drive installed. The date on the drive currently installed is 6/30/15! You are NOT getting something new inside! I'm looking forward to seeing what Dell can do about this, but certainly not holding my breath when all drives shipped to me are labeled PASSED tests. Btw: ALL my disks run on 2 older Dell PCs, one with W10 Anniversary Version, and one with XP. My current system is W10 Creator Version. Sorry I can't help other with problems to this cheap drive, but can make it know what Dell is installing in current machines!
I have the same issue. I got this computer brand new from BestBuy with this exact DVD burner and it will only burn Memorex CD-R discs. It will not burn Sony or Verbatim. Where can I find the firmware updated for this burner??? It's a shame that the Dell rep hasn't provided any help or solutions.
Where can I find the firmware updated for this burner???
Usually for your model of PC at dell.com
Interesting that you have problems with Sony or Verbatim and not Memorex CD-R because the latter are considered junk.