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Camel619
1 Copper

Hard Drive Failure???

hard drive targeted read test failed when tested with dell support center, have been experiencing crashing anyone have any ideas what this means?

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9 Replies
8 Krypton

Re: Hard Drive Failure???

hard drive targeted read test failed when tested with dell support center, have been experiencing crashing anyone have any ideas what this means?

Camel619

It helps to include the computer model and the version of windows that's installed.

What was the error message?

Have you tried running Dell Diagnostics extended test on the hard drive?

Bev.

 


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Camel619
1 Copper

Re: Hard Drive Failure???

Dell Studio 1558

The screen froze and pc crashed and rebooted with a black screen saying something about no Operating system detected,

i powered off and powered on again and it works for a bit and crashes again

what exactly is a the dell diagnostics test ? i ran a dell support centre test and it reported thatthe Hd failed a targeted read test with no more info

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8 Xenon

Re: Hard Drive Failure???

The hard drive is toast.  You'll need a new, 2.5" 9.5 mm SATA notebook drive.

 

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Camel619
1 Copper

Re: Hard Drive Failure???

are you sure because its only 9 months old

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8 Krypton

Re: Hard Drive Failure???

are you sure because its only 9 months old

Camel619

Age does not matter with hard drive failure, they can fail at anytime.

 I've had a new hard drive fail after only 30 days of use.

Bev.

 

 


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Camel619
1 Copper

Re: Hard Drive Failure???

ok what do u propose i do?

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8 Krypton

Re: Hard Drive Failure???

ok what do u propose i do?

Camel619

If you have a Dell warranty in effect on the laptop, then you need to contact Dell's Technical Support for the replacement.

No warranty, you need to buy the hard drive, install it and reinstall the operating system and drivers.

If you don't think you are capable of replacing the hard drive and reinstalling windows, take the laptop to a local computer repair shop for the repair.

Bev.

 

 


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Camel619
1 Copper

Re: Hard Drive Failure???

what is the easiest wat to get an new OS i dont have a disk

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8 Krypton

Re: Hard Drive Failure???

Camel619

If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE.

Note: Dell may charge for the disc.

Bev.

 


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Forum Member since 2001
I am not employed by Dell

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