Storage, Drives & Media

Last reply by 09-11-2020 Unsolved
Start a Discussion
2 Bronze
2 Bronze
3353

Hard drive failure warning

Every time I start my computer (xps One 27, service tag # <Service Tag Removed>) I get this notice: "Notice – Hard drive self-monitoring system has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem. Strike F1 key to continue, F2 to run the setup utility." Intel Rapid Storage Technologies shows an "at-risk SMART event" in "SATA_array_0001." (See picture.) What does that mean? Is a "SATA array" the same as an SSD drive? My computer came with a HHD and an SSD (according to service tag specifications): “2TB 5400 rpm hard drive + 3268 M.2 SATA SSD cache.” But I can't find any solid state hard drive in Device Manager or in my system information utility (see picture). Dell parts does not list a 32GB ssd for my service tag number, only a 256GB and 512GB SSD. So how do I fix this hard drive problem? I can't even turn off the notice: my BIOS setup utility (just updated) has no hard drive diagnostics or SMART settings. My chkdsk utility came back clean. I am willing to upgrade to a 256GB SSD if this will solve the problem, but does my computer even have a slot for an SSD? Is the "SATA array" just a virtual drive partitioned on my main hard drive? How can I solve this problem?Screenshot (119).pngScreenshot (122).png 

Reply (1)
2 Bronze
2 Bronze
1496

@furdeal 

I had the same issue with my XPS 2720 All in One. I simply removed the 32GB SSD from the motherboard and ran Windows 10 off the additional 2TB SATA drive and no more errors on boot up. Good Luck.

Latest Solutions
Top Contributor