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Inspiron 15R SE 7520 HD Problem - Failed (Error code: WHD20-WJY)
I have a Inspiron 15R SE 7520 and it has been noisy recently. Whenever I try a dell diagnostics test it always tells me that there's a problem with internet connection (which is nonsense).
When i go into my dell support center and run a check up I get this
| Targeted Read Test | ||
| Test Started | 23/08/2015 06:13:00 | |
| Error Message: | Error while reading sector 1275893400. | 23/08/2015 06:13:05 |
| Error Message: | Error while reading sectors 1275893401 through 1275893464. | 23/08/2015 06:13:18 |
| Error Message: | Error while reading sectors 1275894681 through 1275894744. | 23/08/2015 06:13:48 |
| Error Message: | Error while reading sectors 1275895961 through 1275896024. | 23/08/2015 06:14:12 |
| Error Message: | Error while reading sectors 1275897241 through 1275897304. | 23/08/2015 06:14:41 |
| Error Message: | The test has encountered its limit of 5 sector errors. Testing will not continue. | 23/08/2015 06:14:41 |
| Test Finished: | Failed (Error code: WHD20-WJY) | |
| SMART Short Self Test | ||
| Test Started | 23/08/2015 06:17:18 | |
| Error Message: | The device reported the following status: The previous self-test completed having the read element of the test failed. | 23/08/2015 06:17:50 |
| Error Message: | The first failing LBA value is 1275893400 and the failure occurred after the device had been operating for 21664 power-on hours. | 23/08/2015 06:17:50 |
| Test Finished: | Failed (Error code: WHD16-09W) | 23/08/2015 06:17:52 |
Can anyone help me please?
ejn63
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August 23rd, 2015 10:00
Your hard drive has developed bad sectors and needs to be replaced.
You'll need a new, 2.5" 9.5 or 7 mm SATA notebook drive along with the recovery media you (hopefully) made when you received the system.
If you did not make the recovery media on system arrival, you'll need to contact Dell to purchase that now, as you will need it once you replace the faulty hard drive.
pfunkboy
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August 23rd, 2015 10:00
Thanks,I do not have any recovery media. I shall contact dell tomorrow. Will Dell pick up my laptop and replace the HD as I dont have the knowhow?
pfunkboy
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August 23rd, 2015 12:00
again thankyou very much for your reply! Im in the UK , I will phone dell in the morning and see what they can do. the only local place is the large chain PC World and they arent exactly cheap but as i said i have no install discs etc so i think I will need dell to do it.
I will post here how I get on
again,
thanks
ejn63
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August 23rd, 2015 12:00
If the system is under warranty and you have onsite service, yes. You'll want to run the full Dell diagnostics (F12 at powerup) outside of Windows, recording the exact error message for the technician, as it will save you time on the phone to have this done before hand.
pfunkboy
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August 23rd, 2015 12:00
Thanks for your reply EJN63 but, It's not still under warranty, Its almost 3 years old. I dont have onsite service afaik.
Will I be able to sign up for any of this so I can get the HD replaced? I know it will cost for buying extended warranty etc but have no idea how much that will cost or how much a new HD will cost .
If anyone knows how much approx all this will cost it would me very helpful.
ejn63
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August 23rd, 2015 12:00
A hard drive will run perhaps $50. Dell generally uses a flat-rate charge for repairs - about $160 in the US, which is the hardware + labor to install the drive. Since installing and configuring the OS takes more time, it may add to the cost -- you'll need to call to get an estimate of the charge.
A local computer shop can probably do the job just as well as Dell can.
pfunkboy
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August 24th, 2015 02:00
Phoned dell and I gave the guy the error code as you advised. Someone will be out tuesday to fix it.
Thanks very much for all your help ejn63!