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Inspiron 5423 Invisible Hard Disk Drive
The laptop has Win 8.1 installed. However, I wish to format hard drive and do a fresh install of Win 7 Ultimate.
Problem arises when I reach the point where I want to choose what to do with the exisiting partitions and where to install Windows. Drive(s) are invisible with messag: "No drives were found.Click load driver to provide a mass storage driver for installation."
Will I find this required driver on the utility disk software which I am busy downloading at the moment?
Your assistance will be greatly appreciated, thank you in advance.
Regards
Jack van Lelyveld
ejn63
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November 29th, 2016 07:00
You will need to pause the install and insert a flash drive with the correct driver on it, or prepare a new Windows 7 install disc with the driver pre-loaded onto it. Also be sure your 7 insall media has SP1 already slipped into it - you cannot use an original release (pre-SP1) to install on this system.
The install will vary if your system has a 32G caching SSD.