I have a DELL inspiron 9300 which has died completely. One day a couple of water drops fell on the keyboard then I saw some wierd colors on the screen and after that, the monitor remained black. I ordered a replacement video card and installed it but nothing still black.
I declared my laptop as useless but, I really wanted the data on the harddisk. I had a harddisk password set on this Dell laptop and I am 110% sure what the password is.
I have another laptop Compaq nx9010 which I inserted the dell (Hitachi) hard disk in it for me to retrieve the data. And as I suspected it prompts me for the drivelock password. But when I insert the password it prompts me that the password is not correct. That is strange since that I am 110% sure what the password is.
Q1. Is it that this is another laptop that it would not recognise the dell HDD password?
Q2. Is there another way I can reset\remove this password?
If you are using the actual Drivelock program you might have better luck checking with them for information. http://www.drivelock.com/default.aspx
Inspiron 5160 w/2.8GHz P4 & XGI Volarie XP5
80Gig WDC Scorpio
NEC ND-6750A DVD-RW
I don't think the OP is using DriveLock, which is a software solution. He said the hard disk appears locked when it's installed in a different laptop.
I have exactly the same problem with a DELL E6410 - it incurred water damage and won't boot. The SSD disk was locked with a password on that laptop.
From what I've read, DELL can help with your password if you prove you're the original owner, or if you transfer ownership. But what exactly does that mean? Can you get back the data? Can they help if the original laptop is defective?
While Dell can help you remove the password from the system (i.e., the BIOS portion of the password), if you've lost the actual hard drive password, even Dell can't remove that. If you need the data on the drives, you will need to send the drives out to a recovery service that has the tools to remove the password and retrieve the data.
If the drives are in otherwise working order, this should cost a couple of hundred dollars a drive depending on whether you just need the drives unlocked, or the data recovered and verified. Most of the major drive recovery services (such as Gillware, Kroll Ontrack, Drive Savers, etc.) can do this.