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katestogs
Copper

Missing D Drive

I called Dell Support yesterday trying to find out how to recover my D drive which seemed to have disappeared from my Dell desktop 1100.  The tech walked me through a few steps and got me to the point where I could at least see the D drive, but instead of the program disk I had inserted, it contained the same folders that were in my C drive.  He tried to assist via remote access but my cell phone signal was too weak and we got disconnected. Can anyone suggest anything I can do to try to regain use of CD Rom drive keeping in mind I'm not too tech savvy?  Thanks for any help you can provide.  Kate

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14 Replies
osprey4
Diamond

Re: Missing D Drive

Hi, Kate:

This problem can usually be solved by deleting the upper and lower filters, a process described in the CD/DVD FAQ under "code 39 error".

Let me know if that worked.

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Re: Missing D Drive

My D drive d vanished also.  I put a CD in and it acts like it wants to recognize it, but quits. I need step by step instructions to fix the problem. Anybody have instructions to get my D drive back. My computer is a XPS/Dimension 410/9200. Any help is appreciated. Thanks! Dennis

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Skybird
Diamond

Re: Missing D Drive

Dennis,

Look in the Device Manager .........

Start | Control Panel | System in classic view | Hardware tab | Device Manager

Click on the (+) next to DVD/CD-ROM drives.  This will reveal the Brand and Model of
drive.  Please post that.

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jaymee4647
Copper

Re: Missing D Drive

Problem With Dell XPS 1330 DVD/CD driver (Matshita DVD+RW UJ-857G ATA Device)

 Dear All,

I have Dell laptop XPS M1330 and I have a problem with my DVD/CD-ROM drives Matshita DVD+RW UJ-857G ATA Device It does not read or write on any dvd or cd can you please help ASAP What should I do?

Under Device status it states : this device cannot start (Code 10)

 

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Skybird
Diamond

Re: Missing D Drive

jaymee4647,

Try the Microsoft article for the operating system you have.

This article for Windows XP ...............

http://support.microsoft.com/kb/314060/EN-US/

This article for Windows Vista ...........

http://support.microsoft.com/default.aspx/kb/929461

 

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Jacki B
Bronze

Re: Missing D Drive

I have a missing D drive - It does not show up in "My Computer". There is no DVD/CD-ROM drive listed in my Device Manager.

I think I may have accedently ejected the D drive when I was trying to eject a CD from the drive. Can that be done? The drive seems to work when I put a CD in, it runs but it won't  launch. It seems like the computer doesn't know the drive is there or how to communcate with it.

This happend after loading a Microsoft Office Access Runtime application, maybe this cause some kind of conflict. I've also not been able to use my Roxio Easy CD Creator 5 program. Although this may just be because the D drive is missing.

The computer is a Dell Optiplex GX270 running Windows XP 2002 with service pack 3.

I tried the http://support.microsoft.com/kb/314060/EN-US/ but that did not work.

Can anyone help  with this?

Thank you.

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Skybird
Diamond

Re: Missing D Drive

Does the drive show in the Set-up (BIOS)?  Press F2 at
start-up while the blue Dell is still on the screen to
enter the Set-up.  In there, look under drive configuration.

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Jacki B
Bronze

Re: Missing D Drive

Thank you for your assistance.

Per your instructions I looked in the drive configuration and this is what it said:

Diskette Drive A . . . 3.5 in, 1.44 MB
SATA Primary Drive . . . off
SATA Secondary Drive . . . off
Primary Master Drive . . . Hard Drive
Primary Secondary Drive . . . off
Secondary Master Drive . . . CD-ROM Device
Secondary Slave Drive . . . off
IDE Drive UDMA . . . on

I’m not sure what that means. What next?

Thank you,
Jacki B

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Skybird
Diamond

Re: Missing D Drive

From the information you post, the CD drive is seen in the BIOS.
Yet, you say it does not show in the Device Manager. 

I would power the system off and redo the connectiopns to the back
of the drive.  Trace the flat ribbon cable to the motherboard and
redo the connection there also.

Power the system on and check the Device Manager under DVD/CD-ROM
drives again.

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