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writermomof4
1 Copper

Need to get info off of damaged hard drive before sending it back to Dell.

Hi,

I've been trying to research this on the forums, but haven't found quite what I need.

I just got an XPS M1530 last month and the hard drive crashed. Dell overnighted me a new one, which I installed today. I was told that I could possibly recover data from the damaged hard drive, but I don't have a clue where to start. I have most of it backed up, but I lost some important emails.

I gather that I need some kind of cord and maybe some sort of housing in order to do this? I don't have a desktop computer, so making it a slave drive isn't an option.

Any help/advice would be very greatly appreciated! I'm totally stumped!

Thank you,

Sarah

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6 Replies
writermomof4
1 Copper

Re: Need to get info off of damaged hard drive before sending it back to Dell.

I don't know if it matters, but I'm running Vista Home Premium.

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RobinBredin
4 Ruthenium

Re: Need to get info off of damaged hard drive before sending it back to Dell.

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8 Krypton

Re: Need to get info off of damaged hard drive before sending it back to Dell.

If the system still recognizes the drive, mount it in a USB 2.0 SATA enclosure and attach to a working system by USB.  See what you can read.

If you can't read the drive at all, data recovery can usually retrieve the data -  but such services are expensive (think a couple of thousand dollars minimum).

 

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writermomof4
1 Copper

Re: Need to get info off of damaged hard drive before sending it back to Dell.

ejn63,

Thanks for your advice. I'm wondering though, how do I know if the system still recognizes the drive? Right now, I've got the new hard drive in and the old one in the anti-static packaging the new one came in. Should I put it in a USB 2.0 SATA enclosure first, attach it and then find out? I hope the enclosures aren't too costly. =(

Thanks again!

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TheRealFireblad
4 Ruthenium

Re: Need to get info off of damaged hard drive before sending it back to Dell.

 

Should I put it in a USB 2.0 SATA enclosure first, attach it and then find out?

 

That's exactly what you should do.

 

 

I hope the enclosures aren't too costly. =(

 

Not at all. 

Newegg sell 2.5" external enclosures from just $10 (+ S&H).

You need a SATA enclosure - specifically.

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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writermomof4
1 Copper

Re: Need to get info off of damaged hard drive before sending it back to Dell.

Thank you so much, TheRealFireblade. This helps me a lot!

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