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New Hard Drive failure on Precision M20
Brand new replacement Hard Drive fails with read error after only 1-week of usage. Precision M20 no longer under warranty. How do I report & return drive?
ejn63
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November 16th, 2009 13:00
if the drive was a warranty replacement, it has 90 days or the balance of the system warranty. However, if the warranty on the system is expired, you'll need to pay for a support call to use the warranty:
http://support.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty?c=us&cs=19&l=en&s=dhs
shesagordie
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November 16th, 2009 13:00
Digigaps
Did you buy the hard drive, or was a Dell warranty replacement?
Bev.
Digigaps
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November 16th, 2009 13:00
Hard drive was purchased from Dell as an upgrade. It was not a Dell warranty replacement. Is there no built in warranty on new parts from Dell or manufacturer? If so, it should be made clear. Otherwise, direct purchase from manufacturer would be the preference.
Meggie13
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November 16th, 2009 14:00
If you paid for it with a credit card call then and register a dispute claim
shesagordie
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November 16th, 2009 14:00
Digigaps
Try going to the manufacturer's website, look for the warranty section and enter the hard drive's serial number and see what comes up. :emotion-5:
Bev,