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ek0000
Copper

PowerDVD DX issue

System - two weeks old:
First time Dell owner, first time Laptop owner
XPS 1640
Vista Home Premium 64-bit, Service Pack 2
Optiarc DVDRWBD BC-5600 SATA (DVD/Blu-Ray Combo)
PowerDVD DX 8.2.5202

I previously played both DVD and Blu-Ray disks using PowerDVD DX. Today I tried both a DVD and a Blu-Ray disk and they would not play.
When I insert a disk I hear the disk spin up, the little circle next to the mouse cursor spins for a second then goes away, and nothing happens.
If I go thru Start/Programs and double-click on PowerDVD DX to start it up, the same thing happens. Even with no disk in the drive same thing happens.
I can explore/browse to the DVD/Blu-Ray drive and see the files on the disk, and access files.
Appears the drive is working/reading the DVD and Blu-Ray disks, but PowerDVD won't kickoff properly to display the videos.
I went to Cyberlink website and downloaded the newest update for PowerDVD 8 but when I try to install/update it says the upgrade won't work for my product.
Dell website says to try re-installing PowerDVD from disk labeled "For Reinstalling Cyberlink PowerDVD DX 8.0 Software for DVD Playback" but that disk was not included with my PC. I can view DVDs using Windows Media Player.
Don't know what the issue is or how to solve it, any help would be great!

 

60 Replies
osprey4
Diamond

Re: PowerDVD DX issue

Hi, ek:

Please contact Dell for a replacement disc.

Good luck!

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daijizai
Bronze

Re: PowerDVD DX issue

ek0000, I am having this exact same problem on my 1640... I tried to use it today and it will not play Blu-Ray discs. It would previously, but no longer. The Dell re-installation disc is useless, and if they ship it to you and you reinstall it you will loose Blu-Ray playback functionality in the software completely. The software you need you can download at Dells downloadstore website at http://downloadstore.dell.com/media.

Good luck, and please let us know if it fixes the issue for you, because it was absolutely useless for me... I get the stupid FBI warning and rating screens, but the program freezes if I try to skip past the adverts, and if I let them play then it just goes black when it should go to the menu... I am really irritated with Dell and Cyberlink. If I have to buy Blu-Ray software independently this will be the last Dell I buy.

Also note that I am even more irritated that Dells forums deleted my post based on the fact that it included a non-profane colloquialism to define cases of extreme disdain. I assume that this is because it references the more common name for expelled urea.

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mrmaze
Copper

Re: PowerDVD DX issue

I am having very similar problems with my blu ray drive in my XPS 1640.  I put in a blu ray you hear it start, but I get stuck at the menu and cant go any further.  I have uninstalled and reinstalled the software three times.  Oh I forgot to mention that I had to have the discs sent to me because they werent included with my software.  And as I looked at my account I think they charged me for them!

Has anyone been able to get any help with this problem?  Does anyone know if its a software or hardware issue?  I feel like I have wasted my money on a lemon.

 

 

 

0 Kudos
daijizai
Bronze

Re: PowerDVD DX issue

mrmaze: I feel the same way.

I validated in my case that this is not a hardware issue as it works in PowerDVD 9 trial, but that does me no good unless I want to shell out $100 for something that was clearly included with my computer. Why should I have to go to ADDITIONAL expense on top of the gobs of money I already threw at Dell? Especially if the software was already included. :-(

I feel violated, and it is not like Dell will pay for the software, despite that they have no answer for me.

I have seen posts about similar problems that finger firmware for the drive. I suppose this is a possibility, and that a M$ OS patch brought the problem forward, but why is there no CyberLink patch for this yet?

:-( If I cannot get this resolved, I guarantee you I am not buying the updated version of CyberLink PowerDVD to have this happen all over again on my dime down the road... I will be getting WinDVD 2010...

Dell, as far as I am concerned you still owe me functional DVD software... or a refund of the extra I paid for the BluRay drive over the regular DVD+/-RW...

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mrmaze
Copper

Re: PowerDVD DX issue

mrmaze: I feel the same way.

I validated in my case that this is not a hardware issue as it works in PowerDVD 9 trial, but that does me no good unless I want to shell out $100 for something that was clearly included with my computer. Why should I have to go to ADDITIONAL expense on top of the gobs of money I already threw at Dell? Especially if the software was already included. :-(

I feel violated, and it is not like Dell will pay for the software, despite that they have no answer for me.

I have seen posts about similar problems that finger firmware for the drive. I suppose this is a possibility, and that a M$ OS patch brought the problem forward, but why is there no CyberLink patch for this yet?

:-( If I cannot get this resolved, I guarantee you I am not buying the updated version of CyberLink PowerDVD to have this happen all over again on my dime down the road... I will be getting WinDVD 2010...

Dell, as far as I am concerned you still owe me functional DVD software... or a refund of the extra I paid for the BluRay drive over the regular DVD+/-RW...

I agree with you 100% my friend.  We have had five Dell PCs and Desktops over the years, but this will be my last unless this can be straightened out.  We shouldnt have to deal with this type of problem with a brand new laptop.  I wonder if I can get a refund  Smiley Sad  I should have lsitened to my wife and got a Mac

 

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normanroxas
Copper

Re: PowerDVD DX issue

In my case, Vista Service Pack 2 (SP2) was the culprit. I uninstalled Vista SP2. PowerDVD DX (with 8.2.5024 update) was working again.

When I first got my Dell PC, I was able to play the Blu-ray movie Planet Earth using PowerDVD. It was great that it worked right out of the box with HDMI and 5.1 audio. Then I let it run some updates including SP2 and I installed Avira anti-virus. Later, when I opened PowerDVD again, it prompted for an update. After the update, I tried to play the BD and it would play up to the main menu but with no sound. Then clicking on Play All or Episodes would do nothing. The timer was changing but no sound or video and it would freeze, hang, and not respond. I tried system restore to restore to the point before installing Avira but still had the same problem. I did a lot of research (Googling) before going on and trying anything that could waste my time and/or make things worse, and found out that SP2 for Vista was causing problems for many. After I uninstalled Vista SP2, PowerDVD, even with the update, was working again. I know that at some point SP2 will be needed by some software. But I might upgrade to Windows 7 eventually.

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szinski
Copper

Re: PowerDVD DX issue

Same problem here, PowerDVD DX installs and runs fine from the original CD included with my system. But, when I launch it, I am prompted to update a critical component of the software. If I choose update, it fails and then won't play any Blu-ray discs. The only solution is to uninstall and reinstall. Now I just ignore the critical update warning and everything works fine. This only began happening after Vista SP2 was installed.

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embeezy
Copper

Re: PowerDVD DX issue

I originally had that exact same problem, but when i tried it today it seem to work fine!  My software udated itself with no problem!  try giving it another shot???   Maybe Cyberlink has updated their update repository!

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lee_leses
Silver

Re: PowerDVD DX issue

I'm having the same problem with my 1640.  DELL YOU OWE US A FREE FIX!!! THIS IS NOT RIGHT!!!!

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