makotaco
1 Copper

Question about buying a hard drive from Dell

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Hello, my hard drive has failed on my laptop and I need to replace it. The failed hard drive had the OS already installed from the factory from when I purchased my laptop. It never came with a startup disk for WinXP, it was simply Ctrl+F11 to reinstall to factory settings. If I order a new hard drive from Dell, does the new hard drive come with this same feature or do I have to purchase WinXP software in addition to the hard drive? Thank you.

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RobinBredin
4 Ruthenium

Re: Question about buying a hard drive from Dell

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Your new HD from Dell will not come with the reinstall partition on it. What you need to do is to order a reinstall XP disc from dell, if you live in the US, then you can use this online form HERE, if you live outside the US, then you will have to contact your local dell support.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

2 Replies
RobinBredin
4 Ruthenium

Re: Question about buying a hard drive from Dell

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Your new HD from Dell will not come with the reinstall partition on it. What you need to do is to order a reinstall XP disc from dell, if you live in the US, then you can use this online form HERE, if you live outside the US, then you will have to contact your local dell support.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

makotaco
1 Copper

Re: Question about buying a hard drive from Dell

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Thank you for answering that for me. Much appreciation for your time to read and respond to my question.

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