Highlighted
syedys
Bronze

TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

HI,
I bought my Dell XPS L502x laptop about 5 months ago. The DVD writer that's installed in my laptop is the following

TSSTcorpDVD+-RW SN-208BB

version D100

OEM Code DE.

A few days ago I tried to make backup DVDs using Dell DataSafe Local Backup software. It wouldn't write the discs. Then I tried to burn another .ISO file using the software provided by dell, it appeared as if the DVD was burnt successfully, however when I checked the disc it was empty. I tried DVD-R from a different vendor, but the same result. Kindly help me what should I do.

0 Kudos
15 Replies
osprey4
Diamond

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

Hi Stedys,

Please click Osprey's Toolbox (link below) and find the link to DVD Identifier. Run that program with a blank DVD disc in the drive and tell me what manufacturer and media code are reported by the program.

syedys
Bronze

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

Here is the information from the software you showed me,


----------------------------------------------------------------------------
Unique Disc Identifier : [DVD-R:RITEKF1]
----------------------------------------------------------------------------
Disc & Book Type :       [DVD-R] - [DVD-R]
Manufacturer Name :      [Ritek Corp.]
Manufacturer ID :        [RITEKF1]
Blank Disc Capacity :    [2,298,496 Sectors = 4.71 GB (4.38 GiB)]
----------------------------------------------------------------------------
** INFO : Drive = TSSTcorp DVD+-RW SN-208BB - [FW D100] - [ATAPI]
** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW
** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW DVD-RAM
** INFO : Disc = [DVD-R:RITEKF1]
** INFO : Reference Speed : 1x DVD = 1385 kBps
** INFO : An Writeable Disc Is Recommended For Accurate Results
** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)
Descriptor #1 = 11080 kBps ( 8.00x) - [Pure CAV]
Descriptor #2 =  8310 kBps ( 6.00x) - [Pure CAV]
Descriptor #3 =  5540 kBps ( 4.00x) - [Pure CAV]
Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]
** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported
Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]
Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]
Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
Descriptor #5 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
Descriptor #6 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
Descriptor #7 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
Descriptor #8 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
Descriptor #9 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]
----------------------------------------------------------------------------
** INFO : Hex Dump Of 'Media Code'-Block Listed Below
** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded
** INFO : Format 0Eh - Pre-Recorded Information In Lead-In
0000 : 01 40 c1 fd 9e d8 52 00  02 87 0d 13 87 88 90 00   .@....R.........
0010 : 03 52 49 54 45 4b 46 00  04 31 00 00 00 00 00 00   .RITEKF..1......
0020 : 05 88 80 00 00 00 02 00  06 09 0f 15 87 88 90 00   ................
0030 : 07 a8 82 00 20 00 00 00  08 06 16 10 14 0f 0b 00   .... ...........
0040 : 09 94 07 0d 0b 88 88 00  0a 80 00 00 00 00 10 00   ................
0050 : 0b 09 1e 17 a7 89 85 00  0c b7 89 02 00 20 02 00   ............. ..
0060 : 0d 00 00 d0 00 00 00 00  00 00 00 00 00 00 00 00   ................
0070 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
0080 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
0090 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................
00a0 : 00 00 00 00 00 00 00 00  00 00                     ..........      

** INFO : Hex Dump Of 'Control Data Zone'-Block Listed Below
** INFO : 4-Byte Header Preceding 'CDZ'-Block Discarded
** INFO : Format 10h - Physical Format Information Of Control Data Zone
0000 : 25 0f 02 00 00 03 00 00  00 26 12 7f 00 00 00 00   %........&......
----------------------------------------------------------------------------
[ DVD Identifier V5.2.0 - http://DVD.Identifier.CDfreaks.com ]
----------------------------------------------------------------------------

0 Kudos
osprey4
Diamond

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

You said you tried two brands of discs. What is the other?

0 Kudos
syedys
Bronze

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

The other one was TDK DVD-R. I read somewhere that the DVD media could be the main problem, that's why I ordered these ones.

0 Kudos
osprey4
Diamond

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

Run DVD Identifier with the TDK discs.

0 Kudos
syedys
Bronze

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

----------------------------------------------------------------------------

Unique Disc Identifier : [DVD+R:MBIPG101-R05-001]

----------------------------------------------------------------------------

Disc & Book Type :       [DVD+R] - [DVD-ROM]

Manufacturer Name :      [Moser Baer India Ltd.]

Manufacturer ID :        [MBIPG101]

Media Type ID :          [R05]

Product Revision :       [001]

Blank Disc Capacity :    [2,295,104 Sectors = 4.70 GB (4.38 GiB)]

Recording Speeds :       [1x-2.4x , 4x , 6x-8x , 6x-16x]

----------------------------------------------------------------------------

** INFO : Drive = TSSTcorp DVD+-RW SN-208BB - [FW D100] - [ATAPI]

** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW

** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW DVD-RAM

** INFO : Disc = [DVD+R:MBIPG101-R05-001]

** INFO : Reference Speed : 1x DVD = 1385 kBps

** INFO : An Writeable Disc Is Recommended For Accurate Results

** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)

Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]

** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported

Descriptor #1 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

Descriptor #2 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

Descriptor #3 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

Descriptor #4 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

Descriptor #5 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

Descriptor #6 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

Descriptor #7 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

Descriptor #8 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

Descriptor #9 =  4155 kBps ( 3.00x) - [CLV/Non-Pure CAV]

----------------------------------------------------------------------------

** INFO : Hex Dump Of 'Media Code'-Block Listed Below

** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded

** INFO : Format 11h (Method 1) - ADIP Information

0000 : a1 0f 02 00 00 03 00 00  00 26 05 3f 00 00 00 00   .........&.?....

0010 : 00 00 07 4d 42 49 50 47  31 30 31 52 30 35 01 38   ...MBIPG101R05.8

0020 : 23 54 37 13 02 50 6b 02  8c 63 15 15 0b 0b 08 08   #T7..Pk..c......

0030 : 01 19 1b 0c 0c 0c 0d 01  00 00 00 00 00 00 00 00   ................

0040 : 01 00 38 38 02 28 60 1a  05 2e 23 10 04 1e 1d 01   ..88.(`...#.....

0050 : 00 00 02 28 60 1a 05 2e  23 10 04 1e 1d 01 00 00   ...(`...#.......

0060 : 02 00 54 70 02 2e 62 3c  24 14 0c 0c 01 20 00 00   ..Tp..b<$.... ..

0070 : 00 00 02 3f 66 42 24 14  0c 0c 01 20 00 00 00 2f   ...?fB$.... .../

0080 : 03 00 54 df 02 2e 62 3c  24 14 0c 0c 01 20 00 00   ..T...b<$.... ..

0090 : 00 00 02 76 63 58 24 14  0c 0c 01 20 00 00 00 66   ...vcX$.... ...f

00a0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

00b0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

00c0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

00d0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

00e0 : 00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00   ................

00f0 : 00 00 00 00 00 00 00 00                            ........        

----------------------------------------------------------------------------

[ DVD Identifier V5.2.0 - dvd.identifier.cdfreaks.com ]

----------------------------------------------------------------------------

0 Kudos
osprey4
Diamond

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

Well, neither of these is what I would consider high quality media, but certainly between the two of them, one should work.

I'm almost ready to have you call Dell, but I want to try one more thing. Please click the link below to run the upper and lower filter trick. This will lead you to an MS page with one of those Fit It buttons. Try that and let me know what happened. The utility will tell you whether there is any problem, and also whether it was able to fix the problem.

0 Kudos
syedys
Bronze

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

which button do you want me to click?

0 Kudos
syedys
Bronze

Re: TSST- Corp DVD-+ RW SN-208BB Not burning discs - empty discs after burning

Ok. Got it. I ran it and it says "We did not detect any problems and therefore no fixes were applied"

0 Kudos