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My laptop (Inspiron N5110) was working fine on Sunday, August 19, 2012. I could play CDs and DVDs in it. On Monday when I went to burn a home made DVD, my DVD drive was not found on my laptop. I have uninstalled all the stuff that was installed on Monday the 20th. I have tried to uninstall the DVD/CD drive and reinstall it. But nothing. Please help. This laptop is only 4 months old. I keep getting this error:
Dell Kaushal P
35 Posts
0
August 23rd, 2012 03:00
Hi
Sorry for the inconvenience that you are facing with your new laptop.
I would suggest you to perform below mentioned steps to resolve the issue:
1: Once you restart the computer tap F2 to go to BIOS and check whether the DVD drive is listed in BIOS or not.
2: Once you go to BIOS press F9 on the keyboard to “Load Default”. Restart the computer in normal mode
Check the DVD drive is working now or not. If it still doesn’t work, download and run MS-Fix IT which will help you to resolve the issue:
support.microsoft.com/.../314060
Hope this will help you. Feel free to reply
Thanks & Regards
Dell Kaushal P
#iworkfordell
tony27
6 Posts
0
November 8th, 2012 15:00
I have tried what you have suggested but it didnt work. Have anything else to try?
tony27
6 Posts
0
November 8th, 2012 15:00
I'm having the same problem. I tried what you said and it didnt work. Anything else I could try?
osprey4
4 Operator
4 Operator
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34.2K Posts
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November 9th, 2012 06:00
Hi Tony27,
What happened when you ran the Microsoft Fit-It utility? It should have given you a report of whether any problem was found or fixed.
tony27
6 Posts
0
November 9th, 2012 08:00
I did what Dell Kaushal P said and my DVD drive isnt listed in my BIOS. I ran Microsoft-fit-it utility and it said.
"The Device is unable to be located. It is recommended that computer is shut down. The CD/DVD device cables and power connection have been unplugged and then plugged back in to insure proper connection. If there is a power switch please turn it off and then back on. If drive is still unable to be located then contact your manufacturer."
Idk what to do.
osprey4
4 Operator
4 Operator
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34.2K Posts
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November 9th, 2012 16:00
Ok, so not even Fix-it could find your drive. :emotion-7:
It's possible your drive has failed. Please click the link below to go to my troubleshooting guide and follow the instructions to perform the Dell diagnostics on your DVD drive. Let's see if there is maybe a hardware problem.
Vejay_Sarathy
319 Posts
0
November 11th, 2012 22:00
Click start -> Type 'manager' without ' mark in the start search. Open device manager.
Under DVD/CD Drive what is listed? does it have any Yellow !
Try the upper and lower filter trick - link found in osprey4's signature.
Double click the DVD drive and post the device status.
Run Dell Online PC Diagnostics
www.dell.com/.../19
Choose Component -> Optical -> Run Diagnostics
tony27
6 Posts
0
November 12th, 2012 09:00
ok. I did the upper and lower filter trick and it worked. Thanks again. What would cause the drive to suddenly stop working.
tony27
6 Posts
0
November 12th, 2012 09:00
here is the dvd drive statues
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
tony27
6 Posts
0
November 12th, 2012 09:00
its got a yellow ! on it? ok i'll try what you guys suggested
Vejay_Sarathy
319 Posts
0
November 12th, 2012 20:00
it's caused by the dvd burning software like roxio. Glad to know your computer works well now and your issue is fixed. :-)
saigon1966
1 Message
0
April 5th, 2013 23:00
My laptop is Inspiron 15R N5110.
osprey4
4 Operator
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34.2K Posts
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April 6th, 2013 04:00
Hi Saigon1966,
Did you read the entire thread and try the suggested solutions?
anno514
1 Message
0
July 30th, 2015 03:00
What is the upper and lower filter trick? How did you do it? Having the same problem..
osprey4
4 Operator
4 Operator
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34.2K Posts
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August 1st, 2015 04:00
Hi Anno514,
Follow my link below to Microsoft Fixit.